Consumer Compliance Specialist

F&M Bank•Timberville, VA

2d•$55,000 - $65,000

About The Position

The Consumer Compliance Specialist supports the bank’s enterprise-wide compliance and risk management functions. This position plays a key role in ensuring the Bank adheres to federal and state consumer protection laws, internal policies, and regulatory expectations. Essential Duties: Perform monthly pre-close and post-close QC audits for consumer loans using LoanLogics. Maintain accurate records and documentation for adverse and withdrawn applications Manage the Reconsideration of Value (ROV) process, including coordination, documentation, and adherence to policy. Provide oversight of Appraisal Independence Requirements (AIR) and report potential issues. Manage ongoing denial tracking, UDDAP tracking, and consumer complaint log updates. Prepare HMDA filing documentation and respond to internal HMDA audit requests. Track and manage internal audit requests; ensure timely responses and documentation. Assist with exam and audit preparation, including document retrieval and file analysis. Prepare ORC (Operational Risk Committee) packets and other governance materials. Conduct vendor management tracking, periodic reviews, and documentation updates. Support assessments of vendor controls, risk ratings, and performance monitoring. Participate in, track, and report results for quarterly phishing testing. Assist with updates to compliance policies and procedures as needed. Supervisory Responsibilities: · This position has no supervisory responsibilities. Other Duties: This job description is not designed to be an exhaustive list of duties. Duties, responsibilities, and activities may change at any time with or without notice. Bank wide Expectations: · Stay current, maintain knowledge of, and comply with all F & M products and services and policies, and procedures. · Maintains organized files and a neat and orderly work area and secures all negotiable and/or confidential records. · Protects the bank's and customers' information; knowledge of customers and their relationship with the Bank must be kept in absolute confidence. · Displays a positive, cooperative spirit, professionalism, and a responsible attitude to staff and customers always. · Leads by example while being a team player. · Participate in Bank-sponsored and other community/civic events as schedule allows. · Represents F & M Bank professionally and courteously while in contact with the public, either in person or by telephone. · Pursues personal development opportunities to improve knowledge as it relates to the position, compliance, and the bank in general.

Requirements

Strong understanding of consumer protection regulations, including HMDA, ECOA/Reg B, FHA, AIR, Fair Lending principles, and related mortgage/consumer lending regulations.
Ability to interpret regulations, apply policies, and identify areas of non-compliance.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office Suite; experience with LoanLogics or similar QC systems preferred.
Ability to maintain confidentiality and handle sensitive information appropriately.
Current driver’s license to travel to other Bank Branches and other locations when representing the Bank.

Nice To Haves

Bachelor’s degree in business, finance, accounting, or related field preferred; equivalent experience considered.
2+ years of experience in banking, compliance, audit, mortgage operations, or quality control preferred.
Experience with regulatory exams, internal audits, or risk management is strongly valued.

Responsibilities

Perform monthly pre-close and post-close QC audits for consumer loans using LoanLogics.
Maintain accurate records and documentation for adverse and withdrawn applications
Manage the Reconsideration of Value (ROV) process, including coordination, documentation, and adherence to policy.
Provide oversight of Appraisal Independence Requirements (AIR) and report potential issues.
Manage ongoing denial tracking, UDDAP tracking, and consumer complaint log updates.
Prepare HMDA filing documentation and respond to internal HMDA audit requests.
Track and manage internal audit requests; ensure timely responses and documentation.
Assist with exam and audit preparation, including document retrieval and file analysis.
Prepare ORC (Operational Risk Committee) packets and other governance materials.
Conduct vendor management tracking, periodic reviews, and documentation updates.
Support assessments of vendor controls, risk ratings, and performance monitoring.
Participate in, track, and report results for quarterly phishing testing.
Assist with updates to compliance policies and procedures as needed.