Consumer Banking Services

American Express•Sunrise, FL

1d•$20 - $24•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? • Pioneering the servicing of Rewards Checking and Amex Savings Accounts that will lead the way in evolving American Express servicing strategy • Provide extraordinary customer care via phone to Banking customers • Support Customer First philosophy by ensuring professional handling of customer requests • Supporting Customers with Banking transactions and funds inquiries • Respond and resolve customer inquiries around rewards and redemption • Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices

Requirements

Banking Experience
Minimum 2 Years of + Customer service experience with a passion for building customer loyalty
Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment
Technical proficiency to manage chats and multiple applications at the same time
Excellent written and verbal communication skills

Responsibilities

Pioneering the servicing of Rewards Checking and Amex Savings Accounts that will lead the way in evolving American Express servicing strategy
Provide extraordinary customer care via phone to Banking customers
Support Customer First philosophy by ensuring professional handling of customer requests
Supporting Customers with Banking transactions and funds inquiries
Respond and resolve customer inquiries around rewards and redemption
Adhere to all Regulatory and Compliance guidelines related to servicing practices

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities