Banking Consultant - Consumer

Heartland•Durham, NH

13h

About The Position

We're looking for passionate Banking Consultants to join our energetic Auckland based team. Is this your next role? You’ll deliver exceptional service to new and existing motor vehicle lending customers across New Zealand, guiding them through their loan application and answer any questions along the way. Each day you will: Engage with customers, answering questions around motor finance Assist customers in making informed borrowing decisions. Accurately complete all required compliance checks and enquires to ensure our policy, regulatory and legislative obligations are met in every instance. Make outbound calls to gather information, follow up on leads and keep things moving. Execute on customer retention activity as required Roll up your sleeves to get things done. Does this sound like you? You’re adaptable, customer-focused, and thrive in a fast-paced environment. You can juggle priorities while building strong relationships and delivering outstanding service. Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto our customers through faster service and better rates. Can you see yourself here? We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team). Across the Heartland group, we’re looking for people who will embrace the opportunities we provide to learn, contribute and make a difference. You’ll find meaningful work and an environment that is fast-paced, rewarding and supportive. The Heartland group is a digital financial services group of companies, which includes Heartland Bank in New Zealand and Heartland Bank in Australia (which includes our StockCo team).

Requirements

Proven customer service experience.
Strong communication skills, both written and verbal.
Self-motivated with a drive to achieve successful outcomes.

Nice To Haves

Experience within financial services or lending is a plus

Responsibilities

Engage with customers, answering questions around motor finance
Assist customers in making informed borrowing decisions.
Accurately complete all required compliance checks and enquires to ensure our policy, regulatory and legislative obligations are met in every instance.
Make outbound calls to gather information, follow up on leads and keep things moving.
Execute on customer retention activity as required
Roll up your sleeves to get things done.