Consumer Affairs Associate
About The Position
You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world. A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together. If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you. Under the general direction of Consumer Affairs leadership, this position supports Lamb Weston, across multiple departments through effective Consumer Affairs activities. They will provide exemplary service across many communication channels by answering questions, providing requests documents, handling complaints, and troubleshooting problems with our products and services. This person will aim at providing a positive experience for each engagement, while providing an accurate and efficient response.
Requirements
- Basic knowledge of food safety and quality systems and manufacturing processes, technologies, or other relevant area of responsibility.
- Proficient in using Microsoft Office Suite applications.
- Proficiency with computers, especially CRM software and strong typing skills
- Highly effective verbal and digital communication skills, including professional phone voice
- High School Diploma or equivalent
- Sound report writing, interpersonal and communication skills (written and verbal).
- Troubleshooting, data analysis, and investigative skills required.
- Ability to sit, walk and/or stand for up to 8 hours a day
- Ability to be on the phone or with head set interface for 8 hours a day.
- Work from a computer desk, station for up to 8 hours a day.
- Driving a company or rental vehicle for up to 8 hours if needed
Nice To Haves
- Social media experience recommended but not required
- Fluency in Spanish or another language desired but not required
Responsibilities
- Professionally and efficiently communicate with Customers, Consumers and the general public in relation to food safety and quality issues, general inquiries, sales leads and marketing campaign activities.
- Effectively document and collaborate with Operations Management, Quality, Food Protection, and Consumer Affairs group resources to investigate root cause to customer issues.
- Communicate investigation results and issue resolution to the Customer/Consumer or Sales directly.
- Enter all inbound contacts into designated database and finalize disposition of the issue.
- Interface at times with third party on insurance claims processing.
- Effectively understand the scale of minor, important and critical complaints and escalate the response and subsequent investigations for resolution to appropriate individuals across all departments at Lamb Weston.
- Assist in design of processes and procedures related to Consumer Affairs
- Perform assigned tasks/duties associated with department processes and procedures.
- Provides technical support to Customer and/or Sales in a timely and effective manner.
- Evaluate effectiveness and assure continuous improvement in assigned areas of responsibility.
- Generate ad-hoc reports on request
Benefits
- Health Insurance Benefits - Medical, Dental, Vision
- Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
- Well-being programs including companywide events and a wellness incentive program
- Paid Time Off
- Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
- Family-Friendly Employee events
- Employee Assistance Program services – mental health and other concierge type services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
