Consulting Engineer Intern

ADVANCED NETWORK MANAGEMENT INC • Albuquerque, NM

13d • Onsite

About The Position

ANM is looking for a Consulting Engineer Intern to join our amazing team. Who We Are: ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & and cloud, collaboration, security, audiovisual, and Salesforce. Who We Are Looking For: The Consulting Engineer Intern is responsible for working with ANM clients in support and troubleshooting of information technology solutions. This position requires a blend of technical competence, client service skills, and team collaboration to successfully support all aspects of the client’s technology systems.

Requirements

• Strong client service skills.
• Good verbal and written communication skills, strong work ethic, and a positive attitude.
• Strong desire to learn and grow in a dynamic, fast-paced, and collaborative work environment.

Nice To Haves

• CCNA or MCSA is highly desired, or a combination of certifications, education, and work experience.
• Some combination of experience with the following technologies: Cisco Route/Switch, Microsoft Windows Server, Cisco Collaboration Solutions, Virtualization, and Storage.

Responsibilities

• Provide professional and empathetic first-contact responses to clients.
• Acts as a technical resource for assigned issues and works closely with the ANM technical teams to resolve problems.
• Works closely with the Management, Account Managers, and Client Service Managers to ensure ANM is delivering world-class support to our clients.
• Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress on issues.
• Generates & implements clear and consistent documentation of client environments.
• Performs analysis and diagnosis of system problems.
• Provides first and second-level technical support for numerous technologies to ANM clients.
• Interacts directly with clients via phone and ticketing systems.
• Applies analytical skills and technical knowledge to solve technical problems of medium to high complexity.
• Uses knowledge of technology, products, and services to troubleshoot and maintain a wide variety of IT solutions of all sizes.
• Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution, often collaborating between more than one group at a time.
• Interacts with telecommunication, hardware, and software vendors and operates on the customers’ behalf to drive the resolution of issues while providing regular progress updates to any incident stakeholders.
• Participates in special projects as assigned.
• Participates in On-call rotation and M.A.C.D.
• Invests time in continued education to learn new technologies.

Benefits

• Competitive Salary
• Full benefits package (Medical, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability)
• Paid Time Off
• 401K Plan
• Flexible Spending Account
• Employee Recognition Rewards
• Career training geared towards professional growth

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 251-500 employees