About The Position

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Workplace Operations & Support position at the Director level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Morgan Stanley Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on. The individual will join the Workforce Services Desktop Monitoring & Tools team in Enterprise Technology Services, focusing on desktop monitoring solutions and infrastructure analytics. The team supports client machine availability and stability using various technologies across the organization. What you'll do in the role: Integrate and develop automation flow for high volume data injection from various monitoring systems (SysTrack, Splunk, Dashwork, ServiceNow and Morgan Stanley internal groups) with common data sources such as CSV/JSON/XML/MSSQL/RESTAPI. Design, develop, maintain, and optimize databases, DB schemas, tables, views, stored procedures, SQL scripts, inline SQL, user defined functions, ETL processes, reports using Microsoft SQL Server suite including but not limited to SSRS, SSIS, and SSAS. Design and develop data retention processes and review data quality including purging, rotation, and replication. Strong understanding of hardware inventory tracking and change control Create dashboards, KPIs, aggregated and detailed reporting for internal clients using SSRS, PowerBI, and Tableau. Create event driven alerts, reports, dashboard, automated email notifications, and escalations alerts. Create User reference guide and the data dictionary in Jira and SharePoint. Data Science/Analytics: Work with various teams across the organization to test, analyze, review, and share data for performance. Proficient in configuring, maintaining, and troubleshooting physical and virtual servers (Windows/Linux environments) Design, develop, maintain, and optimize databases, DB schemas, tables, views, stored procedures, SQL scripts, inline SQL, user defined functions, ETL processes, reports using Microsoft SQL Server suite including but not limited to SSRS, SSIS, and SSAS and ensure data integrity

Requirements

  • Minimum 10 years of technical support, engineering, integration, or development experience
  • 5+ years of experience Microsoft SQL Server toolset including SSRS, SSIS, and SSAS
  • 5+ years of experience developing and administering SQL Server databases.
  • 3+ years of experience on Linux hardening, shell script and NFS administration.
  • 3+ years of experience on file backup, purge, or rotation.
  • Ability to administer and create interactive custom reports in SQL Server Report Services (SSRS)
  • Advanced Excel Knowledge
  • Strong understanding of data security
  • Big data analysis
  • Ability to collaborate, collect and document requirements for complex custom reporting use-cases
  • Experience managing solutions or systems in a mid-to-large scale enterprise environment
  • Ability to run a meeting, manage a project, give presentations
  • Strong interpersonal and organizational skills; the candidate must excel at developing action plans and coordinating efforts with multiple groups.
  • Excellent writing skills: the candidate must be able to document their analysis and recommendations for both technical and business audiences.
  • Experience in requirements gathering
  • Ability to develop test plans and methodologies for testing

Nice To Haves

  • BS in Computer Science, Information Technology, and/or related Engineering degree
  • Advanced Data visualization with SSRS, Tableau, and Power BI
  • Ability to create Enterprise SQL Server SSRS Data driven subscription
  • Ability to embed PowerShell scripting with SSIS automation
  • Ability to work on Linux, Kerberos, Python projects when needed
  • Previous experience supporting technology within the financial industry
  • Experience searching/analyzing Splunk data, and creating Splunk alerts, reports, and dashboards.
  • Experience using and getting data from other monitoring and/or systems management solutions
  • Workstation hardware support or engineering expertise
  • Experience with Microsoft SharePoint, Excel (with macros, data analysis), and Jive Scripting language experience (VBScript, JavaScript, Perl, Python, WMI, and Batch.)
  • Experience in Enterprise Monitoring Tools
  • Experience/knowledge of performance engineering in large environments

Responsibilities

  • Integrate and develop automation flow for high volume data injection from various monitoring systems (SysTrack, Splunk, Dashwork, ServiceNow and Morgan Stanley internal groups) with common data sources such as CSV/JSON/XML/MSSQL/RESTAPI.
  • Design, develop, maintain, and optimize databases, DB schemas, tables, views, stored procedures, SQL scripts, inline SQL, user defined functions, ETL processes, reports using Microsoft SQL Server suite including but not limited to SSRS, SSIS, and SSAS.
  • Design and develop data retention processes and review data quality including purging, rotation, and replication.
  • Strong understanding of hardware inventory tracking and change control
  • Create dashboards, KPIs, aggregated and detailed reporting for internal clients using SSRS, PowerBI, and Tableau.
  • Create event driven alerts, reports, dashboard, automated email notifications, and escalations alerts.
  • Create User reference guide and the data dictionary in Jira and SharePoint.
  • Data Science/Analytics: Work with various teams across the organization to test, analyze, review, and share data for performance.
  • Proficient in configuring, maintaining, and troubleshooting physical and virtual servers (Windows/Linux environments)
  • Design, develop, maintain, and optimize databases, DB schemas, tables, views, stored procedures, SQL scripts, inline SQL, user defined functions, ETL processes, reports using Microsoft SQL Server suite including but not limited to SSRS, SSIS, and SSAS and ensure data integrity
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