Construction Equipment Product Support Sales Representative

Cleveland Brothers Equipment Co•Bridgeport, WV

4h•Onsite

About The Position

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Construction Equipment Product Support Sales Representative. This position is base plus commission with unlimited earning potential. We are seeking a Sales Representative to revolutionize our revenue landscape across PA. As the driving force behind our market share expansion, you will be well positioned to drive growth through existing customer relationships and carving new paths through new account acquisition. The Product Support Sales Representative (PSSR) will represent the Dealer Parts and Service Departments in a sales capacity for the assigned territory to promote and sell parts products, Dealer services, and Product Support solutions as directed and managed by the Product Support Sales Manager.

Requirements

High school diploma or equivalent; or three to four years' related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Technical English language skills required
Ability to write routine reports and effective correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Knowledge of word processing software, spreadsheet software, Internet software, order processing systems, and contact management systems
Ongoing process encompassing goal setting and setting attainable monthly and yearly objectives intended to reinforce continuous improvement and achievement toward company goals
Complete the Dealership's PSSR training program
Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation
Must be able to occasionally/frequently bend, squat, and climb; including ability to ascend and descend machine ladders

Nice To Haves

College or technical degree preferred

Responsibilities

Proactively manage an account base of 50 to 80 customers in an assigned territory
Apply good time and territory management practices while implementing a coverage plan
Perform basic machine inspections to generate opportunity for customer interaction and sales
Follow up on sales leads
Prospect for new customers and new parts/service revenue sources
Build collaborative relationships and ensure business integrity is maintained
Sell parts, service, condition monitoring, PM products, customer support agreements (CSAs), MARCs, and other Dealer services to customers within a specified territory
Employ a "consultative selling" approach to identify and manage customer expectations
Keep customers informed of parts order and service work status
Counsel customers regarding equipment management solutions (EMS) to affect lowest owning and operating costs
Negotiate win-win outcomes to customer issues
Use Dealer Business System information (DBS or ERP) and Product Tracking Opportunity System (PTOS) to manage sales opportunities within a territory
Maintain accurate customer equipment information within DBS or ERP system
Identify and report on incremental opportunities for future sales both within Product Support as well as other areas of the Dealership
Report competitive parts, service, and machine information and activity
Provide input/information into planning and budgeting process
Support new product introduction (NPI)
Understand parts, service, and machine performance literature and how to use the Service Information System (SIS)
Prepare quotes, sales contracts, and related paperwork necessary to close a deal

Benefits

Medical
Dental
Vision
Life insurance
401(k) match
Short- and long-term disability
Health savings account
PTO
Profit Sharing Account
Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
Stability: Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.