Constituent Services Specialist
About The Position
Provides front office and administrative support while serving as a liaison between the Mayor’s Office and residents to ensure courteous, efficient customer service. Performs clerical and office coordination duties including receiving and responding to citizen inquiries, directing service requests, maintaining records and logs, preparing routine correspondence and documents, processing forms and payment requests, and coordinating communication between departments and community partners. Responsibilities include assisting with scheduling and coordinating constituent services, supporting staff with administrative tasks, maintaining office files and service records, monitoring requests to ensure timely follow-up, and providing information or referrals to appropriate government agencies. May also assist in preparing reports and basic contract documentation, supporting service delivery coordination, and helping address resident concerns through proper routing and communication.
Responsibilities
- Provide front desk coverage and serve as the first point of contact for constituents entering the Office of Constituent Services.
- Answer incoming calls and address inquiries, concerns, and requests promptly.
- Maintain detailed records of constituent interactions, issues raised, and resolutions achieved. Generate reports as requested. This responsibility involves using constituent relationship management (CRM) software.
- Must manage information, prioritize and schedule tasks, and manage deadlines.
- Communicate effectively both orally and in written form and prepare and present effective public presentations.
- Ability to adapt to an ever-changing, fast-paced organization.
- Aptitude for learning new software and systems
- Understand, interpret, and apply general and specific administrative and departmental policies and procedures.
- Perform additional duties as assigned, including but not limited to assisting other areas with similar duties during staff absences.
- Able to work flexible hours that may include some evenings and weekends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
