PT Constituent Services, Community Aide (NCS) - Mayors Office of Correspondence and Constituent Services

Baltimore City•Cocoa, FL

2d•$15 - $29

About The Position

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The Mayor’s Office of Correspondence and Constituent Services (MOCCS) is seeking a motivated, energetic individual with excellent customer service and communication skills. The qualified candidate will be able to perform well in a fast-paced environment, manage multiple tasks, and be responsive to the needs of the constituents we serve. MOCCS is made up of two units – the Constituent Services Unit and the Correspondence Unit. The Constituent Services Unit communicates by phone with constituents seeking immediate assistance from the Mayor’s Office. Their mission is to ensure timely responses to requests for services and information received from constituents via telephone. The Correspondence Unit handles an incredible volume of emails and written correspondence, as well as requests for ceremonial documents. The part-time Constituent Services Liaison is responsible for supporting the work of both units and providing exceptional customer service assistance to constituents. This includes processing and managing all requests for city services or agency follow-up, printing and packaging ceremonial documents, and scanning mail. This position reports to the Deputy Director.

Requirements

Bachelor’s degree is preferred.
Have two years’ experience.
Have an equivalent combination of education and experience.
Knowledge of local, state and federal government structure, duties, and protocols.
Ability to establish relationships with offices of elected officials, city government agencies, non-profits and constituents.
Knowledge of Baltimore City history and culture, the metropolitan area and services within.
Ability to communicate with diverse groups of people.
Strong writing skills and etiquette using standard business formats.
Strong leadership, organization and time management skills.
Knowledge of Microsoft applications: Outlook, Word, SharePoint, Excel.

Responsibilities

Act as a liaison between constituents and various city agencies on behalf of the Mayor to satisfy requests/inquiries.
Respond to constituent requests and inquiries via email collaboration with all City agencies and Quasi-agencies.
Manage and input constituent information into the constituent tracking database.
Gather and disseminate crucial mayoral updates and information.
Prepare seals for ceremonial documents.
As needed, assist with scanning mail, printing and packaging ceremonial documents.
Perform related work as required.