Director of Constituent Services - Office of Senator Payano

Commonwealth of Massachusetts•Boston, MA

15h•$58,872 - $74,664

About The Position

The Director of Constituent Services is the key contact and manager for constituent assistance for a Senator’s district. In collaboration with, and at the direction of the Senator and Chief of Staff, the Director of Constituent Services acts as a liaison with federal, state, and local entities and utilizes a variety of strategies, tools, and skills to resolve constituent problems and facilitate the delivery of public services. The Director of Constituent Services reports to the Chief of Staff. New hires can expect a salary between $58,872 and $74,664, which will be based on related experience, education, and training.

Requirements

One to two years of college or technical school and at least 1 year of relevant experience, or any of the following combinations of education and experience:
Bachelor’s degree; or
At least 3 years of relevant work experience.
Basic understanding of state government operations and the legislative process.
Demonstrated experience and competence working with basic computerized office applications including word processing, email, spreadsheets, and social media.
Excellent oral and written communication skills.
Temperament to communicate with a variety of personalities in a tactful, positive, and professional manner.
Ability to think critically and work both independently and as part of a team.
Ability to produce quality work under pressure and in a fast-paced environment.
Ability to maintain a flexible schedule including working extended hours, possibly on nights and weekends.

Nice To Haves

Bilingual ability in Spanish.
Familiarity with the First Essex District.

Responsibilities

Receive and respond to constituent requests for help resolving problems or for assistance in receiving services, products, or benefits from federal, state, local or private-sector providers.
Communicate across municipal, state, and federal agencies, advocacy groups, and local and statewide organizations to address constituent concerns and problems.
Maintain up-to-date records and tracking of constituent contacts and casework files.
Provide constituents with regular casework progress updates.
Maintain relationships with legislative liaisons in federal, state, and local agencies and offices for facilitation of constituent casework.
Prepare and draft letters, citations, resolutions, and other documents for constituents and special events.
Routinely report constituent workload progress, trends, issues, opportunities and problems to the Senator and Chief of Staff.
Schedule, plan, and coordinate district meetings and events, and community outreach efforts for the Senator.
Maintain the Senator’s schedule under the supervision of senior staff.
Coordinate citations given by the Senator.
Research legislation and budget issues.
Assist with general administrative duties: answering phones, ordering supplies, sorting and sending mail, and monitoring the email.
Train, supervise, or participate in the hiring of office staff or interns.
Attend district and state house events with the Senator or on their behalf.
Perform other duties as assigned.

Benefits

75% state-paid medical insurance premium
Reasonable Dental and Vision Plans
Flexible Spending Accounts and Dependent Care Assistance programs
Low-cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
12 paid holidays per year and competitive Sick, Vacation, and Personal Time
Competitive Senate-sponsored parental leave
Tuition Benefit for employees and spouses at state colleges and universities
Long-Term Disability and Extended Illness program participation options
Employee Assistance Programs
Professional Development and Continuing Education opportunities
Qualified Employer for Public Service Student Loan Forgiveness Program