Program Assistant, Community Aide (NCS) - Baltimore City Recreation and Parks

Baltimore City • Towson, MD

4d • $15 - $30 • Onsite

About The Position

The Baltimore City Department of Recreation and Parks Horticulture Division is seeking a Rental Program Assistant to administer the photo permit program and manage events in support of the rental program at both Rawlings Conservatory and Cylburn Arboretum. The selected candidate will average 2-3 days a week in office during business hours and will be expected to pick up events including weekends and evenings. They will be primarily responsible for scheduling/booking photography shoot requests and answering questions regarding the rental and photo permit program at Rawlings Conservatory and Cylburn Arboretum. This also includes a public facing role as a front desk person answering phones and greeting visitors. When working events, they will be responsible for supervising and, at times, conducting event set-up and break down, directing clients and vendors, enforcing rules, regulations and protocols. Work may require moderate physical exertion. Incumbents receive general supervision from a technical superior. Work is performed where there is no exposure to uncomfortable working conditions. Work may require moderate physical exertion. Work may require standing for long periods of time in hot or cold environments, light physical activity, and lifting not to exceed 30lbs.

Requirements

• Graduated from an accredited high school or possession of a GED certificate
• At least 18 years of age, have driver’s license
• Have at least one year of customer service or special events experience preferred
• Have an equivalent combination of education and experience.
• Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit.
• PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.
• Outstanding organizational skills.
• Excellent written and verbal communication.
• Ability to work and thrive independently and in group settings.
• Diligence and attention to detail.
• Exceptional interpersonal skills and a friendly demeanor.
• Physical stamina and high energy levels.
• Good problem-solving skills.
• Ability to perform under stress.
• Excellent multitasking ability.
• Conflict management skills.
• Microsoft Office and Google Office experience.

Nice To Haves

• Canva and CivicRec experience.

Responsibilities

• Greet, direct, and engage with a diverse community of visitors, communicating the mission of Cylburn Arboretum and Rawlings Conservatory.
• Managing communications with photo shoot and proposal clients. This includes guiding clients through the process to apply, scheduling, and dispensing permits, as well as maintaining regular communication with area photographers. Be aware, photo shoot and proposal requests ebb and flow depending on the season.
• Inform prospective rental clients on our program and details. Direct event rental inquiries to a rental coordinator.
• Answer phone calls, respond to voicemails, filing, and periodically review inventory. Special projects may include drafting messaging for marketing purposes, researching like programs, reviewing current and updating brochures, applications, or other program documents.
• Provide excellent customer service to guests.
• Act as lead during event rentals, overseeing facilities and vendor/gust conduct for safety and appropriate use of space. This may include enforcing rules or making on site decisions to accommodate both events needs and facility requirements.
• Prepare venue by setting up before and breaking down equipment after event.
• Perform light custodial duties during events.
• Open and close facilities, making sure to follow protocol and procedures.
• Direct parking for larger events.
• Provide audio visual equipment support as needed.
• Provide completed checklist following each event.
• Other duties as assigned.

Benefits

• The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.
• This office also supplies wellness programs, support groups, and workshops.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED