Consignment Inventory Associate

Enovis•Billerica, MA

40d•Onsite

About The Position

As a key member of the Revenue Cycle Management Consignment Inventory team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. The Consignment Inventory Associate supports, communicates, and implements all initiatives for the Consignment Inventory Program and Direct Purchase customers. Manages consignment inventory by processing orders, addressing inactive stock, and resolving variances. They support the Sales Team and field staff with customer inquiries, product changes, and account performance. Collaborating with Purchasing Agents, they facilitate product launches and swaps while ensuring compliance through audits and reporting. A key component of this role is collaborating well with field staff, warehouse teams, finance, and other team members to achieve shared goals and maintain efficient consignment operations.

Requirements

Minimum of 1 year of experience with inventory and/or customer service required.
Familiarity with inventory and customer service-related practices required.
Knowledge of inventory software and order processing systems strongly preferred.
Knowledge of Durable Medical Equipment (DME) and orthotic products strongly preferred.
High School Diploma or GED required.
Associate’s degree preferred.
Must possess a valid Driver’s License and current automobile insurance.
Must satisfy third-party credentialing requirements to gain access to hospital accounts.
Must be able to travel up to 25% of the time.
Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

Responsibilities

Reviews and processes orders (e.g., warehouse transfer orders, PAR changes, new product requests, facility orders).
Identifies inactive inventory and takes action to reduce/remove from consignment locations.
Provides support on product inquiries.
Reviews and analyzes service levels.
Supports Sales Team with all customer inquiries.
Follows up with field-based staff on outstanding matters concerning consignment accounts (e.g., product changes, pending requests, dead stock, new products, poor performing accounts).
Works with Purchasing Agent on new product launches by identifying and executing potential product swaps.
Reviews and manages open orders, billbacks, proCIT, ZZZ and credits related to consignment accounts.
Manages Open Order Report to resolve any unselected orders.
Utilizes Inventory Transaction Report to support Sales Team in identifying and reconciling any potential variances prior to the physical audit.
Provides field-based staff with reporting specific to consignment savings and compliance.
Manages audit scheduling for consignment physical inventory, site visits and bill-back processing for designated territory.
Supports all activity related to consignment location physical inventory audits (e.g., generate shrinkage invoices, manage credits, investigate discrepancies).
Processes required information through MotionMD
Process direct facility billing for inpatients
Process returns for overstock, defective products, account closure, or removing from consignment account
Other duties as assigned.
Partners with the Compliance Department when opening new consignment locations.
Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
Maintains professional and technical knowledge by staying current on all payor and Medicare requirements and guidelines, policies and procedures, and current home care products and services offered by both Enovis and Surgi-Care.