Consignment Development Representative

The Raymond Corporation•Charlotte, NC

About The Position

As a Consignment Development Representative (CDR), you will provide critical product support and sales for the Parts Department and Customer Care Manager (CCM), driving increased sales volume and gross profit for the company. Your primary focus will be on delivering 100% customer satisfaction, retention, and value. You will act as the liaison between the company, the CCM, the customer, and the manufacturer, ensuring seamless communication and service.

Requirements

Minimum of a high school diploma or equivalent. Bachelor’s degree in marketing or business is a plus.
Must have exceptional customer service and communication skills, including the ability to read, analyze, and interpret technical information, and write reports.
Must possess strong sales skills to effectively present information, respond to questions, solve problems, and close sales.
Total familiarity with all company product lines and services, with a basic understanding of applications, maintenance requirements, operations, inventory control, and computer applications.
Must be neat and professional in appearance.
Must maintain good driving record in accordance with company policies in order to travel in excess of 80% of the time.

Responsibilities

Promote Carolina Handling’s Product Support services, including Parts Sales for Raymond and Competitive equipment, Consignments, and Rebuilt Motors.
Generate new and potential accounts while retaining current accounts and assist CCM’s in developing new opportunities.
Assist in the set-up and maintenance of all assigned and new Parts Consignment accounts within the territory.
Provide solutions to customer complaints and requests by coordinating with the appropriate departments, including service, sales, parts, rentals, and motors.
Perform scheduled parts delivery and pickup for the assigned customer base, ensuring timely service.
Maintain consignment no-move in assigned accounts at acceptable levels to ensure efficiency and customer satisfaction.
Cooperate with other Carolina Handling associates and departments by exchanging leads, tips, and information, and offering assistance when needed.
Assist in managing parts warranty and core returns to ensure timely processing and receipt of credit.
Maintain an accurate database for each account, keeping track of key metrics and customer details.
Provide an annual business plan by January 31, detailing account strategies, personal development goals, and Key Measurements for approval by management.
Perform any other duties as assigned or required to support the company's overall operations and objectives.

Benefits

Medical, Dental and Vision Insurance, Prescription Drug Plan.
Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.
Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.
Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.
Technology and Home Office Setup: This includes a laptop, dual monitors, a docking station, and a wireless keyboard and mouse.
Flexible Work Arrangements: This includes remote work options and flexible scheduling.
Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.
Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.
Company-sponsored social events and team-building activities.
Employee recognition program
Competitive Commission Program: Our commission program serves as a powerful motivator, driving you to excel in your role and exceed your targets. With our commission program, there is no limit to how much you can earn!
Company Vehicle or Automobile Allowance: This includes a fuel card and maintenance coverage.
Technology and Home Office Setup: This includes a cell phone, laptop, iPad, dual monitors, a docking station, and a wireless keyboard and mouse.
Expense Reimbursement