Connect Success Rep - IS Project Management

Kettering Health • Miamisburg, OH

3d

About The Position

Job Details Support Services | Miamisburg|Full Time | Days Responsibilities & Requirements

Requirements

• Associate degree or equivalent combination of education, certification, and experience
• 3+ years of experience working in a healthcare environment, preferably in a hospital system setting
• 2+ years of experience as a user of the Epic EMR
• 2+ years in a service-related role, requiring routine customer/patient interaction
• Epic Customer Success training within 1 year of hire
• Strong communication and interpersonal skills
• Knowledge of healthcare workflows and processes
• Ability to build and maintain positive relationships with clients
• Excellent problem-solving and analytical skills
• Proficiency in using technology and software applications
• Knowledge of how to leverage data analytics and reporting tools
• Presentation skills, necessary for client reviews

Nice To Haves

• Certifications related to Epic EMR implementation or support preferred but not required

Responsibilities

• Develop and maintain strong relationships with key stakeholders within client organizations,including IT leadership, clinical staff, and end-users.
• Understand customer goals and priorities through both virtual and on-site interactions
• Develop and implement plans to achieve customer goals with Epic
• Serve as the primary point of contact for clients throughout the implementation and adoptionprocess.
• Hold performance reviews with clients
• Proactively communicate with end-users and address their needs
• Monitor customer satisfaction and identify areas for improvement
• Maintain coverage of up to Connect 20 practices or 75 total providers
• Customer Satisfaction: Customer Satisfaction Survey scores Ticket resolution time
• Adoption and Usage: MyChart adoption rate Contract renewal rate Feature usage metrics
• Project Success: On-time project delivery Project budget adherence Customer satisfaction with project outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees