Confirmation Call Center Manager
Bath Planet•Toms River, NJ
4d
About The Position
Confirmation Call Center Manager – Home Improvement Bath Planet is hiring an experienced Confirmation Call Center Manager to lead and scale our appointment confirmation team. This role is critical to protecting sales opportunities and requires deep experience in home improvement call centers (bath, window, roofing, HVAC, solar, etc.).
Requirements
- 5+ years call center management experience in home improvement (required)
- Strong understanding of lead confirmation, objection handling, and same-day sales
- Proven ability to hold teams accountable and drive results
Responsibilities
- Manage and coach confirmation agents
- Maximize show rates and qualified appointments
- Ensure both homeowners present and expectations set
- Reduce no-shows, reschedules, and fallout
- Monitor calls, scripts, and KPIs
Benefits
- Competitive salary + performance bonuses
- Stable, year-round lead flow
- Leadership role with real impact
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
