Confirmation Specialist

Home Genius Exteriors • Denver, CO

3h • Remote

About The Position

“The Deal Saver” At Home Genius Exteriors, we don’t just set appointments—we protect them. As a Confirmation Specialist, you’ll play a key role in turning qualified leads into closed deals — ensuring every opportunity is set up for success. You’ll ensure every scheduled appointment is solid, confirmed, and ready to roll for our outside sales reps (Home Remodeling Experts). This isn’t your average confirmation gig. This is about quality with purpose — every dial should move the needle. You’ll make sure homeowners are fully prepared, aligned, and excited to meet with us. And when a customer is on the fence? You’ll use your passion, purpose, and people skills to save the day—and the appointment.

Requirements

• Phone presence that’s confident, warm, and clear (conversational, not just someone who can read the script!)
• Strong attention to detail and a knack for spotting issues early to keep appointments on track.
• Must have experience with home improvement confirmation
• Reliable, coachable, and committed to crushing team goals.
• A sense of humor and a healthy dose of grit—we work hard and have fun doing it.

Responsibilities

• Confirm scheduled appointments through outbound and inbound calls with a focus on clarity, accuracy, and engagement.
• Overcome hesitations by demonstrating your strong negotiation skills—saving appointments from slipping through the cracks.
• Inject energy and confidence into every interaction, leaving customers reassured and looking forward to the appointment.
• Support in raising the bar on appointment quality- by communicating with appointment setters and offering valuable feedback.
• Re-engage potential cancelations with optimism and strategy—turning “not now” into “let’s make it happen”

Benefits

• Competitive hourly rate + performance bonuses
• Clear path to growth—this is a department that is vital to the success of the organization. We will grow with the business.
• Comprehensive benefits package — including Health, Dental, and Vision

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed