Call Center Representative – Confirmation Specialist

Great Day Improvements: A Family of Brands • Rancho Cordova, CA

5d • $17

About The Position

As an Appointment Confirmer, your primary responsibility is to ensure that scheduled appointments are confirmed. You will play a crucial role in ensuring efficient scheduling operations and maintaining positive communication with customers.

Requirements

• Communication Skills: Excellent verbal and written communication skills are essential for effectively confirming appointments and providing customer service.
• Organization: Strong organizational skills to manage scheduling and keep accurate records of appointments and communications.
• Customer Service Orientation: A customer-focused approach to handle inquiries and concerns professionally and courteously.
• Attention to Detail: Ability to accurately input and maintain records of appointments and follow through on scheduling changes.
• Problem-Solving Skills: Capacity to resolve scheduling conflicts and manage unexpected changes to appointments effectively.
• Time Management: Ability to prioritize tasks and manage time efficiently to meet scheduling deadlines.
• Technology Proficiency: Comfortable using scheduling software, email, and other communication tools.

Nice To Haves

• Experience with CRM systems is a plus.

Responsibilities

• Confirming Appointments: Contacting customers via phone, email, or messaging platforms to confirm upcoming appointments.
• Scheduling Coordination: Assisting in the coordination of scheduling by verifying availability and ensuring appointments are accurately scheduled in the system.
• Client Communication: Providing excellent customer service by promptly responding to inquiries related to appointments, rescheduling requests, and cancellations.
• Documentation and Record-Keeping: Maintaining accurate records of confirmed appointments, cancellations, and any changes to schedules.
• Follow-Up: Conducting follow-up calls or emails to ensure clients or customers have all necessary information for their appointments and addressing any concerns they may have.
• Administrative Support: Providing general administrative support as needed, such as data entry, filing, and updating client information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed