Configuration Management Lead- Configuration and Infrastructure
About The Position
Leidos Digital Modernization sector is seeking an experienced Configuration Management Lead to support the configuration and infrastructure of the USCIS Enterprise Automation & Unified Task Orchestration (eAUTO) contract —delivering 24×7 IT services that integrate automation, cloud, hosting, and unified communications for 30,000+ end‑users. As the Configuration Management Lead you will safeguard the integrity of USCIS’s mission-critical IT baselines and drive the automation that keeps thousands of systems in sync. In this high-visibility role you’ll own the enterprise CMDB, craft policy, and integrate DevSecOps pipelines that feed real-time configuration data to decision-makers. Primary responsibilities Overall responsibility for managing the CM team, priority, status, and deliverables minister the enterprise Change Management program and interface with DHS ICCB. Conduct daily Virtual CABs achieving 99 % same-day processing and automate VCAB minutes in ServiceNow. Generate weekly and quarterly change-volume metrics; integrate CM oversight into AWS resources. Review/approve CRs in ServiceNow/ServiceHUB within 1–7-day SLA. Support break-fix/emergency changes.
Requirements
- Bachelors degree and 5+ years of IT requirements management, configuration management, change management or Systems Engineering experience
- 4+ years’ as a team lead or equivalent experience in enterprise Information Technology (IT) Configuration Management, metrics and reporting, experience in configuration and change management principles.
- Working knowledge of Jenkins, configuration management database (CMDB), code packaging, Jira, Salesforce, ELK, Git Hub, AWS and basic Unix commands.
- Experience maintaining baseline and Configuration Management Database (CMDB) using platforms such as ServiceNow or Remedy required.
- Experience on maintaining the baseline for efforts using Agile and DevOps methodologies.
- Experience maintaining the baseline for cloud-based systems preferred
- Advanced experience using configuration management database (CMDB) to onboard new hardware/software technologies accurately and confirm that items are correctly documented
- DHS Public Trust Security Clearance
Nice To Haves
- Amazon Web Services (AWS) Certifications
- Experience working on USCIS contracts and mission environments
Responsibilities
- Overall responsibility for managing the CM team, priority, status, and deliverables
- Minister the enterprise Change Management program and interface with DHS ICCB.
- Conduct daily Virtual CABs achieving 99 % same-day processing and automate VCAB minutes in ServiceNow.
- Generate weekly and quarterly change-volume metrics; integrate CM oversight into AWS resources.
- Review/approve CRs in ServiceNow/ServiceHUB within 1–7-day SLA.
- Support break-fix/emergency changes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
