Change Management Lead- Configuration and Infrastructure

Leidos • Camp Springs, MD

7d

About The Position

Leidos Digital Modernization sector is seeking an experienced Change Management Lead to support the configuration and infrastructure of the USCIS Enterprise Automation & Unified Task Orchestration (eAUTO) contract —delivering 24×7 IT services that integrate automation, cloud, hosting, and unified communications for 30,000+ end‑users. The Change Management Lead governs every production change moving through USCIS enterprise environments. As VCAB Chair and process owner, the lead enforces ITIL standards, automates approval workflows, and delivers granular analytics that balance velocity and risk for hundreds of monthly changes. Primary responsibilities Overall responsibility for managing the CM team, priority, status, and deliverables minister the enterprise Change Management program and interface with DHS ICCB. Conduct daily Virtual CABs achieving 99 % same-day processing and automate VCAB minutes in ServiceNow. Generate weekly and quarterly change-volume metrics; integrate CM oversight into AWS resources. Review/approve CRs in ServiceNow/ServiceHUB within 1–7-day SLA. Support break-fix/emergency changes.

Requirements

• Bachelor of Science in Information Technology or other relevant degree
• 4+ years’ team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience required with strong skills in the use of Service Management tools, such as ServiceNow or Remedy.
• ITIL certification required or the ability to obtain within 12 months
• Knowledge of ITIL framework required
• Expertise in integrating technical process workflows within current and future Change Management (CM) automation required
• Experience developing written functional documentation and training materials
• Demonstrated leadership experience implementing and improving IT processes
• Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans
• Proven ability to work closely with the business community as well as technical resources in a tactful manner
• DHS Public Trust Security Clearance

Nice To Haves

• Agile professional certification preferred
• Agile/Scrum certification; experience embedding change gates in CI/CD pipelines.
• Demonstrated skill developing policy, training materials, and cross-team process improvements.
• Experience working on USCIS contracts and mission environments

Responsibilities

• Overall responsibility for managing the CM team, priority, status, and deliverables
• Minister the enterprise Change Management program and interface with DHS ICCB.
• Conduct daily Virtual CABs achieving 99 % same-day processing and automate VCAB minutes in ServiceNow.
• Generate weekly and quarterly change-volume metrics; integrate CM oversight into AWS resources.
• Review/approve CRs in ServiceNow/ServiceHUB within 1–7-day SLA.
• Support break-fix/emergency changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees