Configuration Engineer

Safelite • Columbus, OH

13d

About The Position

Configuration Engineer Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview The Configuration Engineer will be a member of the Digital Workplace Team and will be responsible for end user deployment configurations and support. They will focus on the design, deployment and management of the SCCM infrastructure, creating software deployment packages/updates and applying best practices for Safelite's end user.

Requirements

• Bachelor's Degree bachelors degree in Information Technology or equivalent experience Required
• 4-6 years SCCM engineer Required
• 1-3 years customer service experience Required
• 4-6 years’ experience providing application support in complex business environments, including a mix of SaaS, Hybrid and On-premise installations Required
• 1-3 years’ experience working in business critical environments Required
• Excellent verbal and written communication skills (High proficiency)
• Proven troubleshooting abilities (High proficiency)
• Passion for investigating and solving customer problems, using advanced diagnostic and troubleshooting skills / toolsets (High proficiency)
• Ability to administer JAMF Pro Cloud Server for the management and deployment of applications to all Apple devices (Low proficiency)
• Experience provisioning and supporting virtual desktops (Low proficiency)
• Ability to administer and troubleshoot Microsoft workplace applications (High proficiency)
• Basic understanding of certificates and certificates issued by authorities (Medium proficiency)
• Familiarity with ITSM systems like ServiceNow or others (Low proficiency)
• A solid understanding of PowerShell, SQL, and other basic scripting and query languages (High proficiency)
• Experience with Qualys Platform (High proficiency)

Responsibilities

• Create and manage software deployment packages and updates 35%
• Build, maintain, and support a base image for workstations including but not limited to OS, drivers and software packages utilized by all business partners. – 15%
• Provides periodical desktop, software, and peripheral support by performing troubleshooting, root cause analysis and problem resolution without supervision – 15%
• Deploy and implement SCCM policies, procedures and best practices – 15%
• Collaborate with other teams and vendors to develop and implement new solutions to meet business requirements, Documentation – 15%
• Provides after hours support as needed – 5%

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees