Conference Services Manager

Nemacolin Career•Farmington, PA

About The Position

Here at Nemacolin, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort. The candidate we are seeking will be responsible for coordinating all meeting arrangements with planner. Communicate this information to respective departments via a group resume/BEOs and will serve as the onsite contract for all events. S/he will also be responsible for achieving departmental and individual goals to be eligible for bonus compensation and be considered for advancement. The most important part of the job is achieving the highest quality of service for our guests both internal and external and remaining positive when faced with any adversity. The resort is committed to being the best in the world and the right candidate would be eager to be a part of something truly exceptional.

Requirements

Flexible work hours to include weekends and holidays to meet the demands of a 24-hour operation.
Excellent communication skills in all aspects: verbal, written, and non-verbal communication.
College Degree.
Must have a minimum of 3-5 years’ experience in catering sales, or conference services, preferably as a manager in a luxury hotel property.
Appropriate, professional appearance and presentation.
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Office, Delphi, Outlook, Social Tables, and other management systems.

Responsibilities

Prepare resumes for groups ten days prior to group arrival and review all details in weekly Group Resume meeting.
Adhere to the Catering and Conference Services Department’s standard operating procedures. (SOPs)
Help establish and maintain hotel’s marketplace position as Fayette County’s most elite venue.
Follow the specifics standard operating procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.
Conduct pre- and post-conference meetings when it is agreeable with the client.
Ensure all current and future client accounts are serviced in accordance with hotel standards.
Communicate with banquet managers for all related banquet functions, and client requests to relevant departments.
Ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time.
Adhere to selling policies as set forth by the Director of Catering and Conference Services.
Remain available to hotel managers while on property.
Be aware of departmental revenue and up sell at every possible opportunity.
Participate in all regular and operational meetings as required.
Coordinate all aspects of conferences as assigned by the Director of Catering and Conference Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signers, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, and décor (to include floral) requirements.

Benefits

Professional Development & Recognition
Paid training and continuous learning opportunities
Leadership development and accelerated leadership pathways
Mentorship, coaching, and cross-functional experience
Monthly recognition opportunities for associates, leaders, and teams
Benefits Designed for Well-Being and Lifestyle
Competitive compensation and attractive 401(k) program
Medical, dental, and vision coverage available
Paid time off
Educational and career advancement support
Savings across resort dining, retail, spa, and activities
Discounted associate meals, dry cleaning, and uniform services
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community