Conference Services Manager

Sage Hospitality•Denver, CO

5d•$60,000 - $65,000

About The Position

Plan, organize, and manage all in-house details for large group and convention bookings, including guest rooms, menus, event setups, and logistics. Participate in negotiating meetings and event space, room blocks, rates, and related requirements to maximize room and meeting space utilization, revenue, and profitability while delivering a high-quality guest experience. Lead execution of all event planning aspects from contract signing through program completion, including VIP arrangements, amenities, group resumes, and rooming lists.

Requirements

More than two years of post-high school education.
One to two full years of employment in a related position with this company or other organization(s).
Requires a working knowledge of banquet/catering food and beverage services, policies or operations.
Requires knowledge of computer equipment.
Requires compiling facts and figures in accordance with established procedures.
Supervisory skills needed.
Communication skills required to provide information and associated services to hotel management and guests.
Excellent hearing necessary for verbal interaction with guests and associates.
Excellent vision necessary to view set-ups.
Excellent speech communication skills required for verbal interaction with guests and associates.

Responsibilities

Responsible for the management and planning of meetings/conventions and related activities.
Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
Coordinate all group business as developed by the Sales Manager, including timely contact and follow-up on all signed and contracted business within five (5) working days.
Determine, organize, and execute all event planning requirements, ensuring accurate communication of details and seamless delivery.
Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management
Maintain well documented, accurate, organized and up to date file management in order to serve clients and the employer in the most expedient, organized and knowledgeable manner.
Develop and maintain detailed customer profiles and an effective trace system, resulting in superior account service and increased revenue opportunities.
Build and sustain strong client relationships through professional, courteous, and ethical communication and service standards Follow up on all client needs and inquiries in an efficient and expedient manner.
Respond to all client inquiries and needs in a timely and efficient manner.
Maximize revenue through focused selling activities, account retention, upselling opportunities, and effective program detailing
Detail and up-sell client programs, including space requirements, audio-visual needs, schedules, equipment, menus, themes, and décor; prepare group resumes and all supporting documentation to ensure quality service execution.
Manage all function details to ensure program requirements are met while proactively addressing and resolving client concerns to ensure satisfaction and repeat business.
Oversee all group billing details, including deposit processing, direct bill applications, credit card authorizations, and coordination with the accounting department.
Contribute to the improvement of convention services products by participating in the development of new sales tools and systems, evaluating competitive offerings, and identifying opportunities to better meet customer needs.
Monitor and manage individual client event budgets to maximize revenue and control expenses while delivering a high-quality product.
Attend and lead preconference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.
All other duties as assigned, requested or deemed necessary by management.