Conference Services Manager

Four Seasons•Minneapolis, MN

3d•$65,000 - $75,000

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature. The Four Seasons Hotel Minneapolis seeks a Conference Services Manager to join our talented team! Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here. About the role The Conference Services Manager coordinates all requirements for various conference groups booked by the Sales Department. Responsible for enforcing the terms of sales letter of agreement and guiding meeting planners through the planning process. Communicates the needs and expectations of the client with all departments in the hotel. Ensures successful execution of group and client satisfaction.

Requirements

Minimum two to three years experience directly related to hotel conference services
Ability to read, write, and speak English

Nice To Haves

Bachelor’s Degree / CMP Certification preferred or equivalent experience

Responsibilities

Responsible for overseeing the seamless execution of all assigned groups, coordinating logistics, and ensuring all client needs are met.
Collaborate with all departments to arrange meeting spaces, audiovisual equipment, F&B services, and provide exceptional customer service to clients throughout the event planning process
Providing personalized support to clients, maintaining detailed records, and contributing to the success of events through efficient and attentive service
Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits
Finalize the requirements of confirmed bookings while maximizing revenue potential through up-selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.
Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
Prepare a monthly booking report
Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
Supervise the execution of banquet events. Review all function space with the banquet manager and when necessary head house attendant. Ensure satisfaction of the client at the outset of all events
Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel
Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep the Director of Events promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic operational needs of all operating departments
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact
Comply with Four Seasons standards for conference services, while working harmoniously and professionally with co-workers and the planning committee
Assist with all guest inquires within the sales, marketing and catering department, including assistance with high telephone volume and walk-in site inspections
Assist Conference Services Department as required, particularly during large group movements
Mentor and develop Administrative staff for future career growth
Act as the liaison for all vendor/supplier related clients needs, (i.e. Audio Visual, Florists, Entertainment, Transportation, DMC, Off-site Locations etc)
Provide input for the weekly forecast