Conference Services Manager

Pyramid Global Hospitality•Wesley Chapel, FL

1d•Onsite

About The Position

The Conference Services Manager is responsible for planning, coordinating, and executing assigned group meetings and events from turnover through completion. This position serves as the primary liaison between clients and hotel departments, ensuring accurate communication, operational alignment, and exceptional service delivery while meeting contractual, financial, and service standards. Proficiency in Delphi is essential to effectively manage accounts, event details, traces, and communication.

Requirements

Minimum 2–3 years of experience in conference services, event management, or a similar role
Prior hotel, resort, or conference center experience preferred
Strong working knowledge of Delphi (required) for account management, event tracking, and reporting
Strong organizational skills with exceptional attention to detail
Excellent customer service and communication skills
Ability to stand and walk for extended periods
Ability to read, write, and speak English
Flexibility to work evenings, weekends, and holidays as business requires

Responsibilities

Manage and execute assigned group events, coordinating meeting space, audiovisual, food and beverage, and related services across departments.
Serve as the primary point of contact for clients, providing personalized service and maintaining accurate event documentation within Delphi.
Participate in key operational and client meetings, including Resume Meetings, BEO Meetings, Pre-Convention Meetings, Menu Tastings, and Planning Visits.
Finalize event details, maximize revenue through up-selling, and ensure accuracy of BEOs, resumes, banquet checks, and post-event billing, ensuring all information is properly entered and maintained in Delphi.
Conduct space walkthroughs with Banquet leadership to ensure client satisfaction.
Make timely decisions that balance guest needs with hotel financial, staffing, and safety considerations.
Resolve on-site issues promptly and keep the Director of Catering informed of any concerns or unusual situations.
Maintain thorough knowledge of hotel facilities, meeting space capacities, and operational capabilities.
Coordinate with external vendors as required to support event execution.
Support forecasting efforts and departmental reporting through accurate Delphi data management.
Perform other reasonable duties as assigned.
Maintain positive working relationships with all departments.
Ensure all account information, traces, and documentation are current and accurate in Delphi.