Conference Services Manager

VALENCIA GROUP • Lubbock, TX

2d • $65,000 - $75,000 • Onsite

About The Position

Responsible for servicing catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Work Environment: Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures, non-climate controlled Office Exterior of hotel with exposure to weather conditions Physical Requirements: Sitting: Frequently. Padded office chair, chair with back for breaks and meal periods. Completing required paperwork, answering emails, various other computer driven tasks. Standing/Walking: Frequently to attend meeting, meet with staff, meet with clients, walk hotel with clients. Typing Viewing monitors Writing Reading Duties and Responsibilities: Oversee client functions to ensure customer satisfaction. Provide conference services for most in-house groups, conferences and meetings. Work with other departments within the hotel to provide quality service. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. Achieve budgeted revenues and expenses and maximize profitability related to the sales department. Maintain and correct procedures for credit control, financial transactions, and security of financial assets. Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner. Any other duties as assigned by an immediate supervisor. Knowledge and Skills: Excellent written, spoken, and presentation skills. Additional language ability, a plus. Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations. Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies. Must have exceptional mathematical and computer skills. Must be able to work a flexible schedule including nights, holidays, and weekends, as needed. Delphi systems knowledge preferred. Leadership Skills: Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies. Holds self and others accountable for achieving results. Addresses conflict in a timely manner. Contributes to team results. Deals with change effectively. Relationship Skills: Always applies the principles of trust, honesty, respect, integrity and commitment. Establishes confidence in Catering Sales among peers throughout the hotel and throughout Valencia Group. Experience and Qualifications: Two to three years of progressive experience in full service hotel environment Bachelor’s degree is a plus. High school education and relevant training and experience required. Must have a comprehensive knowledge of all hotel departments and functions. QualificationsJob Requirements Previous sales experience, Food and Beverage knowledge, detail oriented and highly organized. The purpose of the Catering & Conference Services Manager is to assist in assuring the overall success of the hotel by meeting or exceeding the company’s expectations for top line revenue.

Requirements

• Excellent written, spoken, and presentation skills.
• Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
• Must have exceptional mathematical and computer skills.
• Must be able to work a flexible schedule including nights, holidays, and weekends, as needed.
• Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.
• Always applies the principles of trust, honesty, respect, integrity and commitment.
• Establishes confidence in Catering Sales among peers throughout the hotel and throughout Valencia Group.
• Two to three years of progressive experience in full service hotel environment
• High school education and relevant training and experience required.
• Must have a comprehensive knowledge of all hotel departments and functions.
• Previous sales experience
• Food and Beverage knowledge
• Detail oriented and highly organized

Nice To Haves

• Additional language ability, a plus.
• Delphi systems knowledge preferred.
• Bachelor’s degree is a plus.

Responsibilities

• Oversee client functions to ensure customer satisfaction.
• Provide conference services for most in-house groups, conferences and meetings.
• Work with other departments within the hotel to provide quality service.
• Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Maintain and correct procedures for credit control, financial transactions, and security of financial assets.
• Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner.
• Any other duties as assigned by an immediate supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED