Conference Services Manager

Omni Hotels & Resorts•Frisco, TX

About The Position

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools—including an adults-only rooftop infinity pool—plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable. Overview: The Conference Services Manager will facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the resort, ensuring that all information has been communicated correctly.

Requirements

Minimum of five years of experience as a Conference Service Manager in a High Volume 4-Star Hotel
The ability to work with a multiplicity of clients on a high level
Polish and expertise with a resort level guest experience
Demonstrated ability to exceed expectations for high-end clientele in a unique setting
Enthusiasm to explore opportunities to raise the bar on standards and quality of service
Based on prior experience, anticipate the needs of guests and clients
Ensure guest satisfaction along the pre-planning journey as well as the on-site stage
Execute brilliantly all aspects of functions
Communicate effectively with guests to engender confidence
Delphi or Equivalent Training

Nice To Haves

Bachelor’s Degree in Related Specification (Preferred)
Certified Meeting Planner (Optional)

Responsibilities

Prepares and reviews resumes for groups. Ensures all departments receive necessary information pertaining to the conference.
Partners with the culinary team to create customized menus to fit client’s needs as well as increase food and beverage revenues.
Verify contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups.
Conduct pre-planning meetings to include necessary departments when requested by client.
Entertain clients in a professional manner to establish closer working relationships.
Initiates the method of payment process and assist the credit manager in all accounting procedures.
Collects information to create master account estimates 90 days and 21 days prior to conference/event.
Creates Banquet Event Orders (BEO’s) to review with the meeting planner. Receives signed event orders and provides these to the Credit Manager.
Distributes BEO’s which includes all food and beverage and meeting requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting.
Attends required meetings including morning and afternoon Stand-Up Meeting, BEO Meeting, Forecast Meeting and Department Staff Meeting.
Recommends appropriate “in-house” and/or preferred vendors for group related services to drive hotel revenue.
Conducts pre-conference meetings with meeting planner and all appropriate department heads.
During conference, will ensure the meeting arrangements are to the meeting planner’s specifications. Ensures all on-site changes are managed efficiently.
Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise.
Arranges for post-conference meetings with the meeting planner and the Executive Committee when requested.
Knowledge of computer systems to include Delphi, Microsoft Outlook, Microsoft Word, Excel, and Micros.
Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis. Assist in forecasting guestroom revenue along with the Group Housing Coordinator.