Conference Services Manager
Four Seasons Hotels Ltd.•Nevis, MN
28d
About The Position
The Four Seasons Resort Nevis is seeking a Conference Services Manager who will be responsible for Coordinating all requirements for various conference groups booked by the Sales Department. Communicating the needs and expectations of the client with all departments in the hotel. Ensuring successful execution of group and client satisfaction.
Requirements
- Excellent reading, writing & oral proficiency in the English language.
- Good organizational skill.
- Attention to detail.
- Ability to multitask
- High level of creativity
- Bachelor's Degree
- 2 to 3 years experience directly related to hotel conference services.
Nice To Haves
- CMP Certification preferred
Responsibilities
- Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs
- Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event
- Supervise the execution of banquet events. Review all function space with banquet manager and when necessary head house attendant. Ensure satisfaction of client at the outset of all events
- Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Planning Visits, and Menu Tastings
- Maintain knowledge of hotel facilities, capacities and dimensions of meeting space and basic operational needs of all operating departments
- Find solutions to the inevitable challenges and glitches that arise while groups are on property and keep Director of Conference Services and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate
Benefits
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Employee Discount for stays at any Four Seasons worldwide
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Accommodation
Number of Employees
5,001-10,000 employees
