Conference Coordinator
About The Position
Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com . HBRE is the real estate division of FM. Location This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM , offering a dynamic hospitality environment with strong organizational support. Why Join Us? It’s a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged.
Requirements
- 5+ years of experience within Hotel/Conference Center industry
- Computer proficient with tools such as, Microsoft outlook, excel and word.
- Strong customer service skills
- Effective communication abilities to engage effectively with supervisors and customers both written and verbal
- Proven leadership skills
- Problem solving skills to resolve guest/employee issues
- Strong organizational abilities and effective time management, capable of task prioritization in a fast-paced setting.
- High School diploma, Hotel or bachelor’s degree preferred
Nice To Haves
- Experience with Amadeus Hospitality software and knowledge of property management systems is a plus!
Responsibilities
- The conference coordinator will be the liaison between sales managers and clients to ascertain specific information regarding meeting/social agendas.
- Responsible for documenting details for accurate and timely communication to internal departments.
- Serves as point person while customer is on property to ensure that all requirements are complied with and services are delivered properly and professionally.
- Ensures that customer expectations are achieved for future bookings.
- Contact designated clients to obtain necessary information for all set-up, audio visual and food and beverage needs.
- Input all detailed information accurately into Amadeus system to create Banquet Event Order which serves as the interdepartmental communication tool.
- Ensure that all information is updated regarding final Guaranteed Count's, changes, and updates so that meeting/social agendas will flow precisely as to the specifics of the customer.
- Completion of all required documents on a timely basis to ensure that information is communicated properly to the other departments which are responsible for delivery of services.
- Meet and greet each customer on a daily basis.
- Review future business for accurate counts, postings and changes.
Benefits
- The position is eligible to participate in FM’ comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, free meals, and Marriott employee discount at participating hotels with successful completion of ongoing trainings.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
