Concierge | Full Time

Omni Hotels•Amelia Island, FL

63d

About The Position

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match. Job Description To go above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

Requirements

Previous luxury hotel experience is required.
Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
Ability to stand for the entire scheduled shift.
Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
Knowledge of the surrounding area and all of its attractions.
Knowledge of Property Management Systems and related computer programs
Strong knowledge of Microsoft Office Software.

Responsibilities

To arrange bookings, reconfirmation of airline tickets etc.
Be fully acquainted with the different points of interests.
Assist in arranging for restaurant reservations and limousines as required by our guests.
Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
Accept other special duties as required by management.
Set up all amenities for guests celebrating special occasions.
Set up special packages that include pre-calls from the concierge and specialized amenities.
Interact with other departments to ensure that guest's needs are satisfied.
Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
Proactively work to seek out ways in which to improve the hotel experience for our guests.
Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.