Concierge | Full-Time

Omni Hotels & Resorts • Dallas, TX

3d • Onsite

About The Position

To go above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

Requirements

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule including days, nights, weekends, and holidays.
• Ability to stand for an entire 8hr shift.
• Customer service oriented, ability to multi-task, detail orientated, and excellent organizational skills is required.
• Knowledge of the surrounding Dallas area and all of its attractions.
• Strong knowledge of Microsoft Office Software.
• Ability to lift and carry up to 15 lbs.
• Must reside within 50 miles of the hotel.

Nice To Haves

• Previous Go-Concierge and Opera experience strongly preferred.

Responsibilities

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees