Concierge
About The Position
We are looking for a Full-Time Concierge to join our team! The Concierge is responsible for but not limited to: Provide direct assistance and support for designated Units within the Center - remaining on the assigned Units at all scheduled times. Serve as a critical representative of the Center while serving as a liaison between family, residents and staff. Ensure the identification and communication of all quality of care concerns/resident satisfaction concerns to the appropriate department head in a timely manner Facilitate welcoming new residents by providing direct interaction and assistance with new admissions - meeting and greeting each resident, and providing support as needed. Provide direct resident assistance in calendar management - reminding residents of the individual upcoming schedules, including rehabilitation, personal physician appointments, activities, and discharge date. Serves as Unit troubleshooter - proactively identifying resident, family, and staff needs and addressing each in a positive manner Proactively manage resident and family needs to enhance their experience within the Center Establish and conduct daily 1x1 visits and communication with residents and families as identified. Provide assistance with room service; through friendly conversation, encourage residents to join fellow residents for meals in the Center's dining room. Conduct ongoing checks for Center and Unit cleanliness - immediately identify and correct areas of concern. Proactively respond to call bells - providing direct assistance and support. Serve as Center Tour Guide for prospective residents/families as requested. Assist with the identification and recommendation of potential long term residents Help ensure customer satisfaction and timeliness of communication/response at all times
Requirements
- Strong organizational skills
- Effective and friendly verbal and non-verbal communication skills
- Proven ability to effectively manage multiple details
- Solid understanding of resident, family, and staff needs.
Responsibilities
- Provide direct assistance and support for designated Units within the Center - remaining on the assigned Units at all scheduled times.
- Serve as a critical representative of the Center while serving as a liaison between family, residents and staff.
- Ensure the identification and communication of all quality of care concerns/resident satisfaction concerns to the appropriate department head in a timely manner
- Facilitate welcoming new residents by providing direct interaction and assistance with new admissions - meeting and greeting each resident, and providing support as needed.
- Provide direct resident assistance in calendar management - reminding residents of the individual upcoming schedules, including rehabilitation, personal physician appointments, activities, and discharge date.
- Serves as Unit troubleshooter - proactively identifying resident, family, and staff needs and addressing each in a positive manner
- Proactively manage resident and family needs to enhance their experience within the Center
- Establish and conduct daily 1x1 visits and communication with residents and families as identified.
- Provide assistance with room service; through friendly conversation, encourage residents to join fellow residents for meals in the Center's dining room.
- Conduct ongoing checks for Center and Unit cleanliness - immediately identify and correct areas of concern.
- Proactively respond to call bells - providing direct assistance and support.
- Serve as Center Tour Guide for prospective residents/families as requested.
- Assist with the identification and recommendation of potential long term residents
- Help ensure customer satisfaction and timeliness of communication/response at all times
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
