Concierge

Harmony Senior Services•Chester, VA

20h•Onsite

About The Position

The concierge/receptionist performs a variety of administrative support duties including greeting all visitors to the community, answering the telephone, transferring calls to appropriate parties, and taking accurate messages. This role involves monitoring security systems such as walkie-talkies, door security systems, and fire panels, as well as resident sign-in/out logs and visitor registration logs. The concierge also completes administrative tasks like filing and making copies, handles service request forms, maintains the cleanliness of the front desk and lobby, sells meal tickets, and ensures the overall security of the building by periodically checking entrances and exits. Additionally, the position requires attending in-services and staff meetings, assisting with coordinating van schedules for residents, adhering to confidentiality policies, and performing other supportive office functions for various departments.

Requirements

Must possess a high school diploma or GED
Must be considerate, neat, well groomed and professional in appearance
Must dress in a professional manner
Must have experience in Administration functions
Must answer phones in a polite and professional manner
Must be organized, and able to work well with others as part of a team
Must be polite and considerate to residents, visitors, co-workers and management team
Must be able to effectively communicate both verbally and in writing
Must be able to sit for extended periods of time
Must be able to function effectively in a busy environment and be able to multi-task
Must be willing to work a flexible schedule that includes weekends and holidays
Must attend all required in-services and staff meetings

Responsibilities

Greeting all visitors to the community
Answering the telephone
Transferring calls to appropriate party
Taking accurate messages
Monitoring walkie-talkie, door security system and fire panel as needed
Monitoring resident sign-in and sign-out log
Monitoring the visitor registration log
Completing administrative support functions such as filing and making copies
Transferring calls or taking messages as appropriate in a courteous, friendly and helpful manner
Filling out and logging service request forms for residents and/or staff
Monitoring and greeting visitors to the community
Keeping front desk and lobby area clean and neat at all times
Selling meal tickets and accounting for by payroll deduction or personal check
Ensuring the security of the building
Periodically checking entrances/exits of the building to ensure community is secure
Attending in-services and staff meetings as required
Assisting with coordinating van schedule for residents
Following confidentiality policies regarding release of resident information
Performing supportive office functions for all departments including filing, typing, and making copies
Completing all other duties as assigned