Concierge

The Morgan Group•Piney Point Village, TX

About The Position

At The Morgan Group, we are more than our 70+ multifamily properties — we are a community built on people. We believe in treating everyone with respect and dignity, from our team members and partners to our residents, clients, subcontractors, and vendors. We strive to foster an inclusive environment where every idea, perspective, and contribution is valued, and where everyone feels heard and appreciated. Our Core Values are the foundation of our success — they guide how we hire, reward, and evaluate every member of the Morgan team. Morgan Core Values We are Self-Starters In it to win it We take initiative Be accountable One Morgan We are team players We are inclusive No Drama We Get it Done We are reliable We are effective Raise the Bar We seek excellence We learn from our mistakes We strive to improve Hold ourselves to high standards Keep on Truckin’ Embrace challenges & be optimistic We are resilient Choose positivity We are level-headed Reputation is Earned Daily Do the right thing We are honest and have high integrity We make good decisions Our future depends on it We attract and retain top talent by offering full-time team members a comprehensive range of benefits designed to support their well-being and success: Advancement opportunities Training Low-cost Medical, Dental, Vision Flexible Spending Accounts (Medical, Limited Purpose) Health Savings Account Voluntary Life Insurance Long-Term Disability Insurance Company Paid Life Insurance Company Paid Short-Term Disability Insurance 401K (Traditional & Roth) with Company Match Employee Assistance Program Paid Time Off plans including: Vacation Sick Floating Holiday Bereavement Leave Holiday Schedule Referral Bonus Program Quarterly Bonus Program and Renewal Commissions How does Morgan Group benefit you? Joining Morgan Group means more than just a job — it’s a chance to learn, grow, and build a career you’re proud of. From property management and maintenance to construction and development, we provide the tools, training, and team support to help you reach your full potential.

Requirements

High school diploma or GED required
3+ years of customer service experience in the hospitality industry
Must have a commitment to service excellence with a friendly and positive attitude
Ability to multi-task and handle various duties at one time
Time management and problem-solving skills is essential
Maintain a professional appearance and friendly attitude toward residents and community staff
Must display excellent verbal and written communications skills
Attention to detail and quality
Ability to take direction, be reliable, work productively on one’s own and adhere to a schedule
Able to work with cross-functional teams within the organization

Nice To Haves

Experience working as a concierge in a hotel, luxury condominium, or multifamily industry is a plus
Certification or degree in Hospitality Management is a plus.

Responsibilities

Manage the community’s concierge suite and welcome residents, prospective residents, vendors, community staff and contractors when they come in
Provide exemplary and timely customer service to residents, pets, and community staff
Keep the concierge suite clean, organized, well stocked and inviting for resident interaction
Assist residents making a service request by entering it into the system
Address and solve resident questions or concerns via in person, email, or phone
Manage and organize the delivery of resident packages and notifying the resident
Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
Build relationships with client residents and community staff
Ensure we are following outlined protocol while providing amenity services to residents
Maintain a daily activity log for all services provided within the community
Conduct any amenity services needed, including pet walking, dry cleaning pickup/drop off, and package delivery
Ability to perform other duties as assigned by the Community Manager