Concierge

milk + honey•Austin, TX

5h•Onsite

About The Position

At milk + honey, our Concierge plays a pivotal role in crafting exceptional experiences for our guests, ensuring they feel connected with warmth, care, and authenticity throughout their visit. By embodying our core values and delivering unparalleled customer service, the Concierge contributes to the atmosphere that defines the milk + honey experience, supporting our fellow Spa Partisans in creating moments of relaxation and rejuvenation. The ideal candidate is someone who performs intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention, is warm and welcoming, an active listener and multi-tasker, and a brand ambassador.

Requirements

High school diploma or GED.
Must be able to stand for the full duration of scheduled shifts while remaining attentive to guest needs.
Efficient multitasking and organization skills.
Strong interpersonal communications skills and attention to detail.
Ability to use discretion with guest information.
Strong problem-solving capabilities.
Available to work nights, weekends and some holidays
Commitment to adhering to milk + honey's policies and procedures, embracing any protocol changes with diligence and professionalism.
Ability to sustain physical activity throughout scheduled shifts, with a keen ear for understanding guests' needs and the capacity to lift up to 25lbs.

Nice To Haves

Experience in beauty, wellness or hospitality is preferred.

Responsibilities

Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.
Educate guests on retail offerings, memberships and enhancements.
Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services and ultimately ensuring the schedule is flush for optimal efficiency every day.
Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa + salon.
Exemplify milk + honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness and connection.

Benefits

Competitive Compensation Plan
Affordable Health, Dental and Vision plans after 30 days of employment (for qualifying employment status)
Paid Time Off upon hire (for qualifying employment status)
Matching 401k plan (for qualifying employment status)
Company Paid Basic Life/AD&D
Internal Growth + Mobility
Hyperclean Environment free of harsh toxins
Generous discounts on Spa, Salon, and medSPA treatments and products
Ongoing Training Opportunities and Continued Education
Tenure Bonus Program
Employee Referral Bonus
LA Fitness Discount
Return-to-Work bonus for new parents following Maternity Leave (for qualifying employment status)
Paid volunteer time off opportunities