Concierge - Part Time

MTM Transit•Tucson, AZ

57d•$16•Onsite

About The Position

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. What will your job look like? The Concierge serves as a frontline ambassador for the Sabino Canyon Crawler and Bear Canyon shuttle services, ensuring a seamless and informative experience for all visitors. This role combines customer service, operational support, and regulatory compliance to enhance the recreational experience while maintaining alignment with Forest Service guidelines. Location: 5700 N. Sabino Canyon Road Tucson, AZ 85750 Rate of Pay: $16.00

Requirements

High school diploma or equivalent required
Minimum of 1 year of customer service experience, ideally in a tourism, hospitality, or transportation setting
Experience working in outdoor recreation or with public-facing operations is highly desirable
Prior experience communicating rules and regulations to the public, preferred
Experience in tourism, hospitality, or transportation operations, preferred
Schedule flexibility: Looking for individuals who are available 7 days a week between the hours of 9:00am - 6:00pm (estimated to be around 24 hours per week)
Shifts will be assigned after training is completed
Strong customer service and communication skills
Ability to multitask and manage time effectively in a fast-paced environment
Familiarity with trail systems and recreational amenities is a plus
Comfortable using technology for route tracking and communication
Familiarity with scheduling, ticketing systems, or route tracking software is a plus
Demonstrate effective problem-solving skills
Maintain positive & professional attitude

Responsibilities

Guide customers through the ticket purchasing process for both shuttle services
Provide detailed information about trails, amenities, and recreational opportunities
Monitor and adhere to the daily operations schedule
Track shuttle routes in real-time and maintain communication with drivers until their return
Assist drivers during onboarding and reinforce shuttle service policies to passengers
Oversee the customer manifest and resolve any reservation discrepancies
Uphold Forest Service rules and regulations
Educate visitors on drone usage, biking hours, and parking fees