Concierge

RUNK & PRATT HEALTH CARE ENT INC•Hardy, VA

28d•$13 - $15•Onsite

About The Position

Answers multi-line telephone system and routes calls to appropriate staff Greets staff, residents, & visitors in a courteous & professional attitude Responds to & relays resident call bell or pendant alerts promptly to direct care staff Demonstrates the ability to communicate and understand the physical and cognitive needs of older adults Follows written & verbal directions & communicates effectively with residents, families, and staff to support quality care Remains accessible to residents and families as needed by maintaining presence at the concierge desk Take resident meal orders and delivers tickets to the kitchen in a timely manner Maintains respectful communication with staff, residents, and visitors Retrieves faxes & distributes to appropriate departments while maintaining confidentiality Coordinates transportation with facility and/or outside vendor for residents when requested Enters maintenance work order requests into electronic system Maintain clean, organized, professional workspace at the front desk Orders office and medical supplies as needed Makes copies for all departments as needed Prepares employee name badges as needed Accept and organize resident and facility deliveries/packages Allow entry to authorized staff/visitors afterhours Communicates promptly with Administration & department leaders regarding issues/problems that arise with residents, staff or families Demonstrates proficiency with computers and the ability to learn new systems Must be able to perform duties in accordance with the guidelines mandated by Social Services as the licensing agent of this facility and HIPAA Be of acceptable physical and mental health to carry out assigned duties Must possess mature judgment skills and be able to respond to emergency situations Attendance is required during inclement weather Follows infection control policies & procedures Follows & implements all policies & procedures of Runk and Pratt Maintains appropriate & respectful conduct within the workplace Provides support in any area that may arise that is above and beyond the normal expectations for this position.

Requirements

Graduation from high school or GED
Complete annual in-service training as required
State Police background check that is free from barrier offenses
A current Tuberculosis screening on or within 7 days prior to the first day of employment and free from Tuberculosis
The ability to meet physical requirements for position
The ability to pass a drug test

Responsibilities

Answers multi-line telephone system and routes calls to appropriate staff
Greets staff, residents, & visitors in a courteous & professional attitude
Responds to & relays resident call bell or pendant alerts promptly to direct care staff
Demonstrates the ability to communicate and understand the physical and cognitive needs of older adults
Follows written & verbal directions & communicates effectively with residents, families, and staff to support quality care
Remains accessible to residents and families as needed by maintaining presence at the concierge desk
Take resident meal orders and delivers tickets to the kitchen in a timely manner
Maintains respectful communication with staff, residents, and visitors
Retrieves faxes & distributes to appropriate departments while maintaining confidentiality
Coordinates transportation with facility and/or outside vendor for residents when requested
Enters maintenance work order requests into electronic system
Maintain clean, organized, professional workspace at the front desk
Orders office and medical supplies as needed
Makes copies for all departments as needed
Prepares employee name badges as needed
Accept and organize resident and facility deliveries/packages
Allow entry to authorized staff/visitors afterhours
Communicates promptly with Administration & department leaders regarding issues/problems that arise with residents, staff or families
Demonstrates proficiency with computers and the ability to learn new systems
Must be able to perform duties in accordance with the guidelines mandated by Social Services as the licensing agent of this facility and HIPAA
Be of acceptable physical and mental health to carry out assigned duties
Must possess mature judgment skills and be able to respond to emergency situations
Attendance is required during inclement weather
Follows infection control policies & procedures
Follows & implements all policies & procedures of Runk and Pratt
Maintains appropriate & respectful conduct within the workplace
Provides support in any area that may arise that is above and beyond the normal expectations for this position.