Concierge

Aston Carter

1d•Onsite

About The Position

The Concierge provides a welcoming, professional, and highly responsive front-of-house experience for employees and guests. This role serves as the primary point of contact for workplace services, including building access, information, and support for a variety of on-site services. The Concierge ensures a consistently high standard of customer service, supports smooth daily operations, and contributes to a positive and engaging workplace environment.

Requirements

High school diploma or general education degree (GED) preferred.
1–3 years of prior relevant experience in hospitality, facility or property management operations, and/or knowledge of commercial real estate preferred.
Exceptional customer service skills with a strong sense of professionalism and a genuine passion for hospitality.
Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
Highly collaborative approach with strong interpersonal skills and a track record of excellent internal and external customer service.
Ability to work independently with strong prioritization and time management skills.
Ability to work effectively with diverse teams, demonstrating respect, cooperation, accountability, and the ability to lead or follow as needed.
Demonstrated initiative, integrity, and sound judgment in day-to-day decision-making.
Excellent verbal and written communication skills with the ability to communicate clearly and professionally.
Strong organizational skills with a focus on process and attention to detail.
Ability to adapt quickly to new devices, technologies, and applications.
Proficiency with Google Suite (such as Gmail, Google Calendar, Google Docs, Google Sheets, and related tools).
Experience in customer-facing roles such as front desk, receptionist, or customer service.
Basic data entry skills and comfort with administrative support tasks.

Nice To Haves

Experience in hospitality, front desk, or reception roles in a corporate or commercial real estate environment.
Experience in facility or property management operations or exposure to commercial real estate services.
Demonstrated ability to build strong relationships with employees, guests, vendors, and service partners.
Comfort working with service performance goals and contributing to continuous improvement initiatives.
Experience supporting events and coordinating with multiple stakeholders to ensure smooth execution.
Familiarity with soft services such as mailroom, janitorial coordination, parking, and conference room support.
Ability to remain calm, professional, and solutions-focused when handling issues, escalations, or high-volume periods.
Strong sense of ownership, reliability, and commitment to delivering a high-quality workplace experience.

Responsibilities

Serve as the initial point of contact at the lobby or front desk for all employee and guest inquiries, issues, troubleshooting, and feedback related to workplace services.
Assist with building access badges, including coordinating issuance, troubleshooting badge issues, and supporting access-related questions.
Act as an information center for the building, campus, and surrounding area, providing clear and accurate guidance to employees and visitors.
Support a range of workplace services, including but not limited to mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost-and-found services.
Respond promptly and professionally to requests for information and communicate effectively with all levels of management with minimal supervision.
Organize, maintain, and present a clean, welcoming, and efficient lobby and front desk area at all times.
Work collaboratively with the facility management and transportation teams to ensure seamless service delivery across the workplace.
Anticipate and respond to employee and guest needs and concerns, ensuring a positive and caring experience.
Identify potential risks or issues in the workplace and escalate appropriately to prevent incidents or disruptions to operations.
Strive to continually improve service performance and overall workplace experience by proactively seeking opportunities for enhancement.
Achieve and exceed individual, team, and service performance goals as defined by the organization.
Work a schedule that varies to cover campus hours of operation from 7:30 a.m. to 6:00 p.m., providing reliable and consistent coverage.
Collaborate with the broader account team in delivering experience services across facility management, engineering, conference services, projects, and other business lines.
Assist with coordination and support of third-party vendors and service partners to ensure maximum and efficient service delivery.
Provide intuitive service by anticipating needs or concerns and consistently working to exceed employee and guest expectations.
Build meaningful and lasting relationships with employees and guests through genuine, professional, and attentive interactions.
Maintain a visible presence in the workplace by spending time in lobbies each day, welcoming employees with meaningful eye contact and positive gestures.
Receive, log, and respond to all requests or issues in a timely manner, including personal follow-up to ensure questions and requests are fully resolved.
Identify potential security or operational risks and escalate as appropriate to help ensure no incidents or disruptions occur.
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, participating in best practice development, and supporting process re-engineering and new tools.
Provide assistance and flexibility for on-site events as needed to help ensure flawless execution and delivery.
Deliver administrative and operational support for soft services, ensuring accuracy, organization, and efficiency in all tasks.
Perform additional job-related duties as needed to support the overall success of the workplace experience function.