Concierge

Rise Association Management Group•Houston, TX

6h•Onsite

About The Position

RISE Association Management Group is the best-in-class provider of property services for Texas homeowners’ associations. Our core purpose is to be of service to great communities and the people who lead them. We accomplish this through our passionate, kind, and solution-oriented team members who partner with our community leaders to build their vision, together. We specialize in working with communities with unique lifestyle offerings, facility, and infrastructure needs (to include a wide variety of amenities), and service offerings. We’re an EOS™ (Entrepreneurial Operating System) company and our organization is structured to support exceptional outcomes for our community association clients. We’re thought leaders, innovators, and problem solvers. Whatever the issue: we have an expert under this roof who can solve it. We’re a team of financial services professionals, facilities maintenance experts, risk managers, and business managers and we’re looking for the next generation of problem solvers to join us and be a part of our rapid growth. We implement intelligent solutions, exceptional service, and the RISE way so that we can create a vibrant future and quality of life today. We connect community association, financial, and facility expertise with communities who need it. We are problem solvers and business managers who just happen to be in the business of community association management. Together, we’re capable of so much more. Together, we RISE. We are looking to hire an effective High-Rise Concierge within a luxury High Rise Condominium setting. The High-Rise Concierge will focus to ensure that each encounter with a resident is coupled with superb customer service. The High-Rise Concierge role is fast paced, demanding and requires a high level of time management and problem-solving skills.

Requirements

High School Diploma or equivalency required.
Must possess excellent verbal and written communication skills.
Must possess strong organizational skills with the ability to effectively manage multiple priorities at once.
Must be friendly and courteous, and enjoy working with a variety of people while maintaining a professional demeanor.
Must be a team player with a strong work ethic.
Proficiency in Microsoft Office and Information Systems.
Ability to lift 30-50 pounds.
Ability to work in an upright standing or sitting position for long periods of time.

Nice To Haves

Bachelor’s in Hospitality Management or Business Administration desired.
A minimum of one year of high-end/luxury hospitality or property management experience is preferred.

Responsibilities

Demonstrates superior customer service at all times and a genuine desire to serve.
Warmly greets and directs residents and guests arriving to or departing from the property.
Maintains an active presence at the Front Desk.
Monitors and announces visitors and controls access to the property.
Reviews access control cameras frequently and reports any suspicious activity according to the Front Desk procedures.
PowerPoint support for reports and presentations.
Engages with systems and helps homeowners with queries as a Technology Expert.
Performs daily walk-throughs of the building to ensure the community is upkept and clean.
Processes incoming mail and outgoing packages.
Answers questions, makes recommendations, and makes arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events.
Performs travel and meeting planning.
Delivers dry cleaning.
Coordinates housekeeping or other community-specific services.
Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
Maintains familiarity with all community amenities and activities.
Gives directions to amenities and events within the property.
Adheres to all Front Desk procedures, including but not limited to reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
Undertakes administrative tasks related to the Front Desk.
Ensures that resident and guest concerns are resolved in a professional and timely manner.
Reports to Lead Concierge and Regional Director.
Maintains a professional demeanor and polished appearance at all times.
Follows safety procedures and maintains a safe work environment.
Performs other job-related duties as directed.