Concierge
About The Position
Position Overview: Through a presence and role in the lobbies and public areas, promotes an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those entering the hospital and serves as a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by working directly with our teams in Admitting, Valet, Auxiliary and Security. The concierge demonstrates superb customer services standards while engaging individuals and assisting them with a caring and compassionate demeanor during their visits to CMHS. The Concierge also educates and is able to transfer these customer service skills to other staff. This is a mobile positon throughout the facility who utilizes mobile devices to facilitate service requests.
Requirements
- High School Diploma or equivalent (GED)
- Two (2) years of experience in a guest relations/customer service position in a professional environment
- Bilingual in English and Spanish
- Excellent written, verbal and oral communication skills
- Ability to operate mobile devices and computers
Nice To Haves
- Bachelor’s Degree in Communications or other related
- Four (4) years of experience in a guest relations/customer service position in a professional environment Multi-language skills including English and Spanish
Responsibilities
- Promotes an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests.
- Serves as a greeter, screener, and navigator to those entering the hospital and serves as a conduit for patients to the admitting staff or the relevant service line.
- Contributes to the guest experience by working directly with our teams in Admitting, Valet, Auxiliary and Security.
- Demonstrates superb customer services standards while engaging individuals and assisting them with a caring and compassionate demeanor during their visits to CMHS.
- Educates and is able to transfer these customer service skills to other staff.
- Utilizes mobile devices to facilitate service requests.
Benefits
- Competitive Pay
- Shift Differentials
- In-House Registry Rates
- Fidelity 403(b) Retirement Plan
- Paid Time Off
- Medical (EPO/PPO), Dental, & Vision Insurance Coverage
- Voluntary Worksite Benefits
- Employee Assistance Program Available 24/7 (EAP)
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF)
- Recognition programs
- Employee service recognition events
- Home, Retail, Travel & Entertainment Discounts
- National Hospital Week and National Nurses Week celebrations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
