Concierge

Red Tail Acquisitions

10h•Onsite

About The Position

The Concierge plays a vital role in fostering a sense of community among residents and guests. As a Concierge, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills. A Concierge brings positive energy to each conversation, resolves any apartment concerns quickly and effectively, and makes everyone feel welcome and appreciated.

Requirements

Excellent ability to address the needs of community members, prospects, and vendors.
Ability to perform skills for communicating with residents, team members, and management.
Ability to contribute to a team approach of serving residents and maintaining a successful community.
Comply with expectations as demonstrated in the employee handbook.
Excellent communication skills.
Administrative and organizational skills.
Time management skills and ability to prioritize wisely.
Knowledge of state law as it relates to Fair Housing.
Intermediate computer and internet knowledge.
Intermediate knowledge of MS Word, Excel, and Outlook.
High school education or equivalent is required.
Ability to fluently read and write English.
Ability to accurately perform intermediate mathematical functions.
Ability to use all on-site resident management software functions.
Minimum of one year as a Leasing Consultant or Concierge in the Multi-Family Industry or related field.

Nice To Haves

Preferred knowledge of the following software programs: Entrata, Outlook
One year of experience in the service industry is preferred.

Responsibilities

Provide superior customer service.
Communicate effectively with community members, guests, visitors, and team members.
Communicate concerns of the community with community leadership.
Present an appearance appropriate to the image of Red Tail Residential LLC Property Consultants.
Serve as a role-model by following all policies and procedures.
Ensure that all work has been completed in a prompt and professional manner.
Provide clerical and phone support.
Remove trash from lobby, amenity areas, and other community spaces daily.
Assist community team and/or perform assigned tasks in a timely manner.
Maintain a calendar of scheduled move-ins and move-outs, ensuring all freight elevator reservations are up to date.
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership.
Manage incoming and outgoing packages for all carriers.
Perform additional tasks or duties assigned by Supervisor.
Remove trash from office areas and apartment buildings daily.
Maintain resident coffee and refreshment stations.
Be responsible for reporting unusual or extraordinary circumstances regarding the property or Community Managers.
Handle high stress situations effectively.