Concierge Team Member (P/T)

Westminster Canterbury•Virginia Beach, VA

39d•$18 - $18•Onsite

About The Position

As a Concierge Team Member (P/T), you're the friendly first impression for those entering Westminster Canterbury's doors, as well as those shopping in our on-site retail store (Starfish Pointe). Our Concierge Team Members greet guests with warmth, manage check-ins and inquiries, keep schedules and communications running smoothly, cash-out purchases and make sure everyone, from visitors to team members, feel supported and informed.

Requirements

High School Diploma or GED
Proficiency in Microsoft Office and Google applications
Basic math/counting skills
Flu-Vaccinated
Positive, friendly demeanor
Solution-seeker
High standards for quality of service
Ability to work in a fast-paced environment
Ability to multi-task
Must be able to lift up to 25 lbs.
Capable of standing for extended periods of time.
Able to walk and climb stairs as part of daily tasks.

Nice To Haves

Experience with POS systems and handling cash sales preferred
At least one year of experience in customer service, concierge service, or retail sales preferred
COVID-19 Vaccinated. As of now, the 2025-2026 COVID-19 vaccine formulation is being distributed to providers and pharmacies; however, it has not yet received official approval from the CDC. In Virginia, pharmacists may administer COVID-19 vaccines under the Virginia Board of Pharmacy's statewide protocols or with a direct order from a licensed medical provider. We encourage all new hires to consult with their healthcare provider regarding the most current vaccination recommendations. Please be aware that, depending on future CDC guidance or regulatory updates, we may require proof of the most recent COVID-19 vaccination as part of our ongoing commitment to health and safety.

Responsibilities

Desk Operations: When opening the Courtesy Desk and The Hoy Healthcare Welcome Center, your daily responsibilities will include compiling the Social Census and maintaining The Hoy Healthcare Welcome Center's daily operations.
Resident Leave of Absence Management: Maintain and input resident Leave of Absence information in the Google form, and you will be trained to use PointClickCare.
Event & Trip Information: Provide team members with knowledge of daily events and scheduled trips, sourced from internal calendars and the Hub.
Starfish Pointe Retail: Understand all tasks related to opening and closing the POS system, daily accounting, and deposits at Starfish Pointe.
Issue Reporting: Assist residents in reporting housekeeping, maintenance, or IT issues, creating tickets in WorxHub and the onsite Helpdesk.
Retail Support: Help maintain and price merchandise at Starfish Pointe Retail. Work closely with your supervisor on any necessary items or requests.
Mail and Packages: Process incoming and outgoing mail and packages through the in-house mail system, ensuring timely delivery.
Guest Room Reservations: Process reservations for guest rooms and other amenities, ensuring smooth guest services.
Dry Cleaning Services: Manage the pickup and delivery of dry cleaning services for residents.
Concierge Services: Provide other personalized concierge services as requested by residents and team members.
Special Projects: Assist with special projects as needed to support the team and the community.
HIPAA Compliance: Ensure HIPAA compliance and the confidentiality of resident information.
All other duties as assigned.