Concierge Receptionist

Compass Senior Living • Florence, OR

1d

About The Position

CONCIERGE/RECEPTIONIST, join us on our mission to create a senior living revolution where compassion meets innovation! Who We Are We are a company built upon a common belief that senior living communities can and should be places of vibrancy and life. We honor, recognize, and empower the extraordinary team members on this journey with us knowing we are making the world of elderhood better together. Our individual differences, life experiences, knowledge, unique capabilities, and talent are significant to our culture, resident experience, and achievements! What You’ll Do The Concierge/Receptionist provides exemplary customer service in a friendly and professional manner. You are responsible for graciously greeting visitors, addressing the questions or concerns of prospective or current elders and families, and providing support to sales and marketing and the business office. The Concierge pays attention to details and uses creativity to create positive experiences with current and prospective elders by managing the lobby experience for all visitors. As a Concierge/Receptionist, you can expect a range of responsibilities and tasks. Here are some general expectations: You will answer incoming calls and take messages. You will greet elders, families, visitors, and team members, in person and on the phone, answering questions and creating a friendly, positive environment for all. As requested, you will assist other leadership team members to support the Life Enrichment, Marketing, and accounting tasks. (Events, directing calls for marketing, receiving invoices, sorting mail, etc.) You will monitor the entry area for visitors and guests, ensuring a neat, clean, inviting entry. You will receive and send packages for elders, assisting them with questions and concerns as requested. You will provide light janitorial support, including emptying trash recepticals and preforming basic kitchen cleaning tasks. You will represent your community by role-modeling our core values of goodness, loyalty, faith, and fun.

Requirements

• Bring kindness and a desire to work with the elderly; enjoy working with people in general.
• Be a resourceful and strong problem-solver.
• Be able to work well with people in emotional or stressful situations.
• Bring organizational and follow-up skills and the ability to manage multiple priorities.
• Have previous experience answering telephones and/or in a customer service role.
• Be willing to learn and work within a team environment.
• Have good verbal communication and the ability to read, write, and speak English with residents and coworkers who only speak English.
• Be able to pass a criminal background check.
• Have the ability to perform job responsibilities with or without accommodation.

Responsibilities

• Answer incoming calls and take messages.
• Greet elders, families, visitors, and team members, in person and on the phone, answering questions and creating a friendly, positive environment for all.
• Assist other leadership team members to support the Life Enrichment, Marketing, and accounting tasks. (Events, directing calls for marketing, receiving invoices, sorting mail, etc.)
• Monitor the entry area for visitors and guests, ensuring a neat, clean, inviting entry.
• Receive and send packages for elders, assisting them with questions and concerns as requested.
• Provide light janitorial support, including emptying trash recepticals and preforming basic kitchen cleaning tasks.
• Represent your community by role-modeling our core values of goodness, loyalty, faith, and fun.

Benefits

• Benefits for all team members, regardless of employment status : Accrue vacation and sick time starting your first day!
• 401(k) retirement savings plan after 90 days, with employer match after one year.
• Financial wellness education program.
• Employee and Family Assistance Program to support your emotional wellness.
• Wellness and Fitness Resources with savings discounts.
• Early access pay options Career growth through ongoing training programs and mentorship opportunities.
• Additional benefits for full-time team members Medical, Dental, Vision, and Voluntary Benefit options Education reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees