Concierge / Receptionist & Resident Assistant

Illuminus•Milwaukee, WI

11d•Onsite

About The Position

Concierge/Receptionist & CBRF Resident Assistant (Dual Role) at St. Anne's St. Anne’s About Us 3800 N 92nd St, Milwaukee, WI 53222 St. Anne’s, an Illuminus Community, offers assisted living and skilled nursing care in Milwaukee, Wisconsin. While our convenient location on Milwaukee’s northwest side provides easy access to downtown and nearby communities, our attractive, multi-acre campus features a pond, pavilion, and numerous patios which make it easy to forget you’re in the heart of the city. Located in the center of our community is a large, beautiful chapel, serving as a reminder of our mission and faith-based values, Established in 1876, St. Anne’s has served seniors in the Milwaukee area for nearly 150 years. We honor this legacy each day by providing exceptional care and compassionate support to those we serve. Job Details Full Time Every Other Weekend and then the schedule rotates being Monday through Wednesday one week and Thursday and Friday the Opposite Hours| 8pm-7am CBRF Certified (Standard Precautions / First Aid / Fire Safety / Medication Administration) JOB SUMMARY: Responsible for answering telephone and greeting and directing visitors. Also responsible for assisting in the activities of the administrative office. This position will also support our residents as a Resident Assistant. This dual-role is essential in ensuring our community runs smoothly while providing exceptional service and care to our residents, families and visitors. This position is accountable to the Campus Administrator.

Requirements

Commitment to quality programs and services for all residents and patients.
Upbeat and personable communicator with strong customer service skills
Ability to relate well to the residents/patients, families, staff and the community in general.
Ability to work cooperatively with other members of the team
Ability to maintain and protect the confidentiality of information.
Ability to exercise independent judgment and make sound decsions.
Tolerance of interruptions and ability to be flexible with daily routine
High School diploma
2-3 years experience in a customer service role
Word processing and spreadsheet knowledge.
Typing and filing abilities.
CBRF Credentials

Responsibilities

Establish and enhance all impressions and encounters with residents, family members, and visitors.
Maintain and actively promote effective communication with residents and family members/personal representatives.
Responsible for maintaining a positive image of Marquardt in the community keeping in alignment with our mission, vision, and values.
Greet and direct visitors, answer telephone and direct calls to the appropriate person
Assist with employee and resident cash transactions.
Sort and distribute incoming mail and prepare bulk outgoing mail.
Endorse all checks and prepare bank deposits.
Manage campus phone lines and phone listings as well as other resident directory information.
Distribute resident status forms and on-call lists.
Collect and maintain admission documentation
Manage copy and mail machine repairs, order toner and office supplies.
Perform typing and other clerical duties for the administrative staff.
Maintain and destroy office records according to records retention policy.
Perform other similar duties, as needed.