Concierge Lifestyle Manager

LIVunLtd•New York, NY

48d

About The Position

As the Lifestyle Manager you will work at one of LIVunLtd's luxury residential or commercial buildings to oversee the concierge services the residents|tenants receive. The Lifestyle Manager will oversee day-to-day related concierge and facility functions and activities, and administer company policies and procedures. As the Lifestyle Manager, you will serve as the main point of contact for all things related to concierge requests and assist in managing the Lifestyle Associate/s. The ideal candidate will have experience in event coordination, concierge services, and providing elevated hospitality.

Requirements

Minimum 2-year experience in luxury hospitality, fine dining, high-end travel, or luxury retail.
In-depth knowledge of New York City attractions, nightlife, restaurants, and shopping.
Enthusiastic, passionate and knowledgeable about the hospitality industry.
Thrive in a dynamic, fast paced environment.
Excellent verbal and written communication skills.
Superior time management skills.
Ability to work independently with remote supervision.
Ability to work with all levels of staffing, other management and clientele.
Great opportunity for those with experience as a personal assistant, concierge, and event planner or those who have worked in guest services, members services, private membership clubs.

Nice To Haves

Knowledge of multiple languages is an additional asset
Knowledge of BuildingLink and Salesforce are bonus qualities.
Proficient in Google suite

Responsibilities

Work with off-site Creative Team to coordinate programs, activities, classes, and events on property.
Ensure LIV-approved promotional materials are on display on property.
Attend periodic on-site parties and functions.
Reconcile and submit invoices for all purchases and expenses.
Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
Complete and maintain a "Neighborhood Guide" (guide provided by Creative Team) for local businesses in proximity to the property.
Make regular visits to "hot list" restaurants and venues to create awareness of our needs and our brand.
Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.
Manage package service and dry cleaning.
Log and assign maintenance requests to appropriate party.
Manage key distribution.
Oversee day-to-day facility operations, including daily upkeep and managing the cleaning and maintenance of equipment
Ensure compliance with safety/emergency/incident/accident protocols.
Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
Training, educating, monitoring, and coaching on-site staff on all facility procedures.
Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.
Promote and coordinate LIVunLtd's personal training sessions, private instruction, and massage services for residents.
Display and stock marketing materials on-site provided by the Creative Team.
Relay client and resident group fitness programming feedback and requests to Fitness + Wellness Director.
Monitoring Lifeguard attendance and performance.
Maintaining Department of Health daily, weekly and monthly recording on chemistry, system maintenance, and usage.
Report any issues or repair needs to property management, LIVunLtd management, pool service provider and all parties necessary to maintain compliance requirements.
Identify and propose repairs, annual maintenance and upgrade items.

Benefits

Growth opportunities
A fun, friendly, professional working environment
Competitive compensation within industry standards
Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance

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