Lifestyle Experience Manager

Morgan Group • Spring, TX

3d

About The Position

The Lifestyle Experience Manager serves as the ambassador of luxury living, curating a consistent five-star service experience across a premier portfolio of apartment home communities in The Woodlands, Texas. This individual will lead the design, implementation, and delivery of resident-focused programs that enhance satisfaction, engagement, and loyalty — ensuring every interaction reflects the portfolio’s brand of excellence. This is not just a hospitality role; it’s a leadership position dedicated to shaping culture, community, and lifestyle through service innovation, personalization, and proactive relationship management.

Responsibilities

• Resident Experience & Service Excellence
• Assist residents with account questions, lease renewals, and payment inquiries in coordination with on-site leasing and management teams.
• Mediate and resolve resident concerns or escalations with empathy, professionalism, and discretion, ensuring swift resolution and resident satisfaction.
• Develop, implement, and oversee a portfolio-wide resident engagement strategy, including curated events, community activations, and concierge services aligned with each property’s brand
• Create and monitor resident service standards to ensure consistent five-star experiences at every
• Partner with on-site teams to ensure seamless move-in, living, and renewal experiences, minimizing friction and maximizing delight.
• Maintain an active and visible presence across all communities—hosting events, greeting residents, and addressing feedback personally when required.
• Concierge & Lifestyle Programming
• Coordinate white-glove concierge services such as move-in assistance, welcome packages, local recommendations, and amenity reservations.
• Lead the development of local partnerships with luxury retailers, restaurants, fitness providers, and entertainment venues to deliver exclusive resident perks and experiences.
• Design monthly lifestyle calendars with events that reflect residents’ preferences and the community’s demographic profile.
• Oversee the rollout of digital resident engagement platforms or mobile apps to streamline communications and event participation.
• Leadership & Collaboration
• Collaborate with Community Managers, marketing, and operations teams to ensure resident programming supports occupancy goals, renewals, and online reputation management.
• Mentor and guide on-site teams on hospitality best practices, tone, and service delivery
• Collect and analyze resident satisfaction data, creating quarterly reports with actionable insights and recommendations.
• Community Branding & Marketing Integration
• Serve as a brand ambassador for the portfolio’s luxury lifestyle positioning, ensuring consistency in communication, tone, and event execution.
• Partner with the marketing team to promote community events and successes on social media, enhancing digital engagement and visibility.
• Identify emerging trends in resident lifestyle programming and luxury service models to keep the portfolio ahead of the market.
• Non-Essential Job Functions:
• Other tasks as assigned by your supervisor, not listed as essential job functions.

Benefits

• Advancement opportunities
• Training
• Low-cost Medical, Dental, Vision
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Paid Time Off plans including: Vacation Sick Floating Holiday
• Bereavement Leave
• Holiday Schedule
• Referral Bonus Program
• Annual Bonus Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed