Concierge Hospitality Specialist

Ricoh Americas Corporation•Chicago, IL

29d

About The Position

This position works closely with office administration to ensure the customer's culture is represented externally. Responsibilities include greeting callers and clients, managing conference room scheduling, preparing for key client visits (signage, workspace prep, etc.), and handling client travel arrangements when necessary. The role also involves assisting with company activities such as parties, group functions, and department meetings. Additional duties may include general clerical tasks, reception, copying, mail services, shipping and receiving, and sorting/distributing incoming and outgoing mail. This position reports directly to the Site Manager or Assistant Site Manager, depending on site configuration.

Requirements

High school diploma or equivalent required.
1-3 years of experience in a related field.
Outstanding organizational and coordination skills.
Exceptional customer service skills.
Proficiency with Microsoft Office Suite.
Strong problem-solving abilities.
Ability to operate audio-visual equipment.
Ability to work with minimal supervision.

Nice To Haves

Experience working in a headquarters environment preferred.

Responsibilities

Greet visitors and guests; validate against guest list, provide badges, and parking validation as needed.
Serve as company concierge for guests, clients, and staff; provide tours and recommendations for hotels, restaurants, and points of interest.
Coordinate catering for meetings with support staff and caterers.
Maintain and update company phone and speed dial lists.
Schedule meeting rooms and ensure proper supplies and setup prior to meetings.
Assist with audio-visual equipment for meetings.
Provide backup clerical support for Executive Assistants.
Assist with other departmental or non-client business activities as needed.
Support daily management of facilities.
Perform other duties as assigned.
Create proposals in customer systems and assist in print production environments.
Support executive-level, client-facing staff.
Coordinate vendor procurement for special projects.
Represent the culture of both Ricoh and the customer as required.