Hospitality Concierge

Providence • Lubbock, TX

2d • Onsite

About The Position

The Hospitality Concierge is the welcoming heartbeat of the campus— delivering true second‑mile service by creating an inclusive, patient‑centric experience that lives our promise: “Know me. Care for me. Ease my way.” As the very first point of contact, the Hospitality Concierge sets the tone with warmth, professionalism, and calm confidence, guiding patients, guests, and caregivers through every step of their visit. Armed with expert knowledge of hospital services, campus layout, and the surrounding community, they seamlessly provide wayfinding, access support, and real‑time problem solving —often going above and beyond with personal escorts, thoughtful follow-through, and proactive “see something, say something” care. From triaging operational issues and collaborating with partners across the ministry, to supporting emergency readiness and ensuring policy compliance, the Hospitality Concierge keeps the Emergency Department & the main entrance lobbies flowing smoothly while upholding confidentiality, compassion, and excellence. Whether welcoming a first‑time visitor, supporting a stressed family, or assisting leadership and surveyors, the Hospitality Concierge is the trusted guide who turns every interaction into a positive, reassuring experience. Providence caregivers are not simply valued – they’re invaluable. Join our team at Covenant Children's Hosp (Methodist Children's Hosp) and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Please note the following important details regarding this position: This posting includes multiple openings for the Hospitably Concierge role: Shift & Work Schedules available are: Full Time - Night Part Time - Night

Requirements

• HS Diploma -OR- GED Equivalency
• 1 or more years of related hospitality sector experience providing exceptional customer service dealing extensively with the public.

Nice To Haves

• 1 or more years of experience in healthcare.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED