Concierge Attendant- Weekends Required

The Gasparilla Inn•Boca Grande, FL

49d•Onsite

About The Position

The Concierge Agent is responsible for assisting in the operation of the Lobby Concierge when the Concierge Supervisor is not available. The individual must be able to provide information to guest inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently such as: transportation, travel, spa services, restaurant reservations, and special amenities. The Concierge Agents’ purpose is to ensure that the level of service provided to the guest is highly individualized and that each guest feels that their comfort and convenience are the principal concerns of The Gasparilla Inn.

Requirements

One year of direct hospitality service.
Excellent Customer Service Skills
High School Diploma

Nice To Haves

Three years of direct hospitality service or Concierge specific duties.
Bachelor’s Degree in Business Administration or similar/related field.

Responsibilities

Adheres to the Gasparilla Inn’s 4 Steps to Memorable Service.
Exhibit’s the Gasparilla Inn’s Core Values.
Thorough knowledge of property, space, capacities, room rates, special packages and promotions.
Enhance the guest experience by creating and maintaining a warm, inviting, and professional environment.
Welcome current/prospective guest and their guests with courtesy, poise and professionalism (stand, greet, eye contact, firm handshake, etc.).
Personalize each interaction to maximize the customer experience.
Handles all incoming inquiries and transfer to the appropriate party.
Act as liaison between customers, guests, and all Gasparilla Inn associates.
Actively seek ways to resolve issues or concerns with customer and business needs in mind.
Diffuse and redirect difficult situations while maintaining decorum; apply common sense and judgment to work problems.
Project warmth, care, and concern for all, along with proper etiquette.
Maintain an organized and inviting desk.
Complete all paperwork correctly.
Complete all data entry/computer requirements accurately on a daily basis.
Proofread and review all documents and reports to ensure error-free work.
All other duties as assigned.