Concierge -- Part-Time, Weekends

Terrabella Lake Norman • Mooresville, NC

7d

About The Position

TerraBella Senior Living is the proud operator of more than fifty amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 4,500 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and short-term Respite Care. TerraBella Lake Norman is looking for a Concierge to join our team! Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing general information.

Requirements

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors.
• Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Benefits

• In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package.
• Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
• Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED