Concierge Agent - La Concha Resort

The Condado Collection

10d

About The Position

The Condado Collection es una colección de propiedades de hospitalidad en Puerto Rico, desde hoteles de lujo clásico y moderno, hasta restaurantes y entretenimiento. La Concha Resort es un resort de lujo moderno en Condado, Puerto Rico con historia desde el 1958. Representando el estilo de vida divertido “Latino Chic”, al ofrecer amenidades elegantes y una vida nocturna muy popular a todos los huéspedes. Nuestro objetivo es crear experiencias e inspirar travesías no solo para nuestros huéspedes, sino también nuestra fuerza laboral. Confiamos que los integrantes de nuestro equipo son la clave para brindar un servicio apasionado y auténtico. ¡Construyamos juntos una colección de recuerdos!

Requirements

Guest-focused personality. Able to handle difficult situations effectively.
Prioritizing and organizing a variety of tasks and responsibilities at the same time.
Self-starting individual.
Ability to communicate effectively with the public and other Team Members.
Strong verbal / written communications and skills.
Professional demeanor.
Be flexible in a changing environment.
Fully Bilingual a Must(Spanish/English)

Responsibilities

To ensure a hospitable and professional atmosphere in the concierge area.
Serve all guests providing the highest level of service in an efficient and courteous manner while followingstandards, procedures and policies at all times.
Handle all guests’ requests and fulfill them as quickly as possible.
Be very knowledgeable about the hotel and its services.
Be very knowledgeable about local area, local events, attractions, sightseeing and cultural events.
Arrange all types of requests for all of our customers such as car rental, airline and train tickets, office services,beauty and barber services, babysitter etc.
Arrange special requests, repairs and shopping, if requested.
Be trained in all guest relations functions to perform them when asked.
Know about PMS - and help out during check-in and check-out of guests whenever needed.
Ensure that logbooks, handovers and checklists are well maintained.
Recognize all repeat guests and VIP’s.
Be able to recognize them and know about their special requests.
Be knowledgeable about hotels frequent visitors program.
Each team member is expected to carry out all reasonable requests by management which the team member is capable of performing.